ACA Health Insurance Sales Agent

UNIVISTA HOLDINGS LLC•Miami, OK

8d•$17 - $19•Hybrid

About The Position

UniVista Insurance is seeking motivated, customer-focused ACA Health Insurance Sales Agents for its Miami team. Agents help individuals and families select Affordable Care Act-compliant health insurance through inbound and outbound phone sales. The role includes explaining coverage options, determining eligibility for ACA plans and subsidies, completing applications and enrollments, and providing customer support before, during, and after enrollment. Agents also perform compliant cross-selling of ancillary products when appropriate to a customer’s needs and eligibility. This is a performance-driven telesales role with structured schedules, including during peak enrollment periods. Agents are expected to meet sales, call, attendance, schedule, productivity, and quality standards while complying with CMS, ACA, state, and carrier requirements and company policies. Compensation includes hourly base pay and monthly residual, performance-based commissions tied to sustained enrollments. The posting lists an hourly range of $17–$19, separately describes an $18/hour base, and estimates total compensation of $41,371–$184,000 depending on production. Training, licensing support where applicable, and ongoing development are offered. The work is in Miami, Florida, onsite or hybrid based on business needs.

Requirements

Active Florida 2-15 or 2-40 Health Insurance License.
Excellent verbal communication and active listening skills.
Strong sales aptitude and a customer-centric approach.
Ability to explain complex insurance concepts in simple terms.
Comfort working in a fast-paced environment.
Proficiency with CRM systems and basic computer applications.
Ability to meet attendance, schedule, and productivity requirements.

Nice To Haves

Prior experience in ACA sales, health insurance, or telesales.
Bilingual in English and Spanish.
Prior experience working during an Open Enrollment Period.
Understanding of CMS compliance and standards.
A proven record of meeting or exceeding sales goals.

Responsibilities

Handle inbound and outbound calls to educate consumers about ACA health insurance plans.
Cross-sell ancillary products compliantly within the UniVista Insurance ecosystem based on customer needs and eligibility.
Help clients determine eligibility for ACA plans, subsidies, and Special Enrollment Periods.
Conduct needs assessments and recommend suitable health insurance coverage.
Complete insurance applications and enrollment processes accurately.
Comply with CMS, ACA, state, and carrier marketing and sales regulations, along with company policies, training, quality assurance standards, and call-monitoring protocols.
Meet or exceed individual sales goals, call metrics, and quality standards.
Document customer interactions clearly and accurately in CRM systems.
Stay current on ACA guidelines, carrier offerings, and underwriting rules.
Provide customer service before, during, and after enrollment.
Work collaboratively with supervisors, QA teams, and compliance departments.

Benefits

Paid time off: one week to start, growing with tenure.
Medical insurance and comprehensive health coverage.
Dedicated sick time separate from PTO.
Dental and vision coverage.
Performance bonus tied to results.
Voluntary supplemental insurance plans.
Employee referral rewards.
Company-paid basic life insurance.
401(k) with matching.
Training and development.
Training and licensing support where applicable.
Career growth path from CSR to Agent, Team Lead, Manager, and Owner.
Monthly residual, performance-based commissions while enrolled members remain active and in good standing.