Absence Support Coordinator #26-24341

US Tech Solutions • Atlanta, GA

9d

About The Position

In-Flight Service (IFS) is seeking an experienced, analytical professional to join the IFS Effectiveness Team as an Absence Support Coordinator Contractor, reporting to the Lead Program Manager of IFS Performance Strategy and Analytics. This role will support the IFS Operations organization by providing reporting and insights to help field leaders and flight attendants meet and exceed IFS goals in critical operational and performance KPIs. The ideal candidate can demonstrate technical proficiencies, adapt to new environments and challenges, and work both autonomously and collaboratively across the organization. The contractor position should be comfortable guiding leaders in using data to drive difficult decisions impacting the operations and flight attendants’ work-life.

Requirements

• 3+ years’ work experience in a Data Analytics, Business, Program Management or other quantitative or process/engineering-related field
• Highly proficient PC skills including advanced-level knowledge of Microsoft Excel, Word and PowerPoint
• Basic SAS/SQL programming skills
• Excellent analytical and problem-solving skills
• Ability to handle confidential information with professionalism, discretion and diplomacy
• Strong interpersonal and communication skills
• Be a quick learner capable of meeting aggressive timelines with accurate work products
• Comfortable working in a fast-paced environment, managing multiple priorities
• Practice safety-conscious behaviors in all operational processes and procedures
• Must be performing satisfactorily in current position
• Consistently makes safety and security, of self and others, the priority

Nice To Haves

• Master’s degree in business or quantitative discipline
• Extensive SAS/SQL knowledge and experience with PowerBI, Tableau and R
• General knowledge of In-Flight Service performance metrics, programs, work rules and/or DBMS

Responsibilities

• Create, automate and distribute new reports and enhance existing reporting structures
• Track hours worked to establish accrual of paid sick leave for flight attendants
• Demonstrate self-starter initiative to work with and support Base Operations by influencing ongoing optimization and development of next generation decision support, analytic and process tools
• Find and implement opportunities for increased efficiency, leveraging emerging technologies, in disseminating information
• Perform actionable analysis on an ad hoc basis around Reliability and Performance Development, usage of Flight Attendant Commuter Assist Policy, and internal investigations
• Work cross-functionally with key stakeholders in IFS and other departments to deliver on process improvements
• Exercise critical thinking and strong analytical skills to achieve the annual Flight Plan goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level