Absence and Disability Coordinator II Full Time Days

Northwestern Memorial Healthcare•Chicago, IL

1d•$38 - $53•Hybrid

About The Position

This is a hybrid role with 2 days in the office at the downtown campus and 3 days remote. The Absence and Disability Coordinator II reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. The Absence and Disability Coordinator II will be responsible for the day-to-day operations of Absence Management program(s). The Absence and Disability Coordinator provides direction on HR department objectives, absence & disability technicalities, and policy issues. The Absence and Disability Coordinator II coordinates the administration of absence and disability management while partnering with key organizational stakeholders and vendors. Provides consulting with the case management of absence and disability claims.

Requirements

Bachelor's degree in business administration, human resources preferred or equivalent experience
5+ years of relevant experience with HR/benefits management and project management.
Must have working knowledge of Excel (including pivots and VLOOKUP).
Excellent critical thinking, analytical, problem solving and interpersonal skills
Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization.
Ability to establish and maintain effective working relationships inside and outside the organization.
Ability to follow thru and provide accurate timely response to internal and external customers.
Ability to commute between locations and regions as needed.
Excellent attention to detail

Nice To Haves

3+ years of absence management (FMLA, STD, LTD, Life and/or WC) experience preferred.
Thorough knowledge of FMLA, State leaves and related legislation desired.
PeopleSoft, Kronos and Excel experience desired.

Responsibilities

Provide managers and Human Resources Business Practice (HRBPs) Absence Management products related support including but not limited to Disability, FMLA, State Leaves, Personal Leaves, Long Term disability.
Supports employees with all paid time off programs. To include PTO, Service Anniversary, Personal Holiday, and Union programs. Conducting audits and reconciling balances.
Support the HR Business Partners and employees with State and City of Chicago Job Protected time. Conducting audits and reconciling balances.
Will assist employees and family members related to Life Insurance products, explaining benefits and processing claims.
Ensures vendors are performing day-to-day operations compliant with state/federal regulations and company leave policies. Engage vendor(s) as appropriate to address areas of concern.
Lead or assist on special projects related to departmental goals.
Serves as a data liaison for key stakeholders including but not limited to internal HR customers and external customers such as vendors.
Provide analytical support and/or analysis of departmental plans as needed.
Supports vendor implementation, audits, RFPs, new technologies related to Absence Mgmt. Programs and supports testing of new systems.
Provide support for HR file feeds, format set up to ensure accuracy of information to vendor.
Recommends ways to improve current processes to eliminate non-value-added work.
Develop and maintain departmental information content on NMI.
Identify trends, root causes, or other areas of opportunity to reduce costs of continuous leaves and abuse of intermittent leaves while improving program administration.
Communicate effectively with all levels of the organization and ensure understanding of the company’s responsibilities during an employee’s leave of absence or accommodation.
Review the business unit’s specific trends of disability absences continuous leaves, intermittent leaves, PTO and other absences.
Support locations within NM’s expanding footprint.
Recommends ways to improve current processes to eliminate non-value-added work.
Collaborate with management, HRBP’s, legal, and compensation, payroll, and absence management vendor on complex absence cases.
May support physician’s disability, leaves and Life programs by providing communication and engagement of MD compensation for disability calculations.
Assists coordination between Workers’ Comp (WC) and vendor(s) to track concurrent FML time for employees out on Workers’ Comp leaves.
Supports integration acquisition activities including but not limited to mass communications, training, and onboarding of new staff for acquired population.
Coordinates return to work with employees, HRBP, managers and Workers’ Comp Coordinator.
Conducts onboarding training & ongoing training sessions either in person or using Teams related to leave management for assigned business units(s).
Responds to service tickets from employees and physicians.
Performs other benefits-related duties as required and assigned.
Remain current on related state and federal law changes as they relate to leave management.