ABA Center Intake Coordinator

Ascend Autism•Westport, CT

2d•$20 - $24•Onsite

About The Position

Ascend utilizes the principles of Applied Behavior Analysis (ABA) while elevating the outcomes for individuals diagnosed with ASD. Ascend is committed to the success of each child, as well as the entire family. At Ascend, our mission to prepare kids and families for what’s next. The Front Desk & Intake Coordinator serves as the first point of contact for families and visitors, ensuring a welcoming, professional, and efficient experience at our center. This role supports the full intake lifecycle, daily scheduling operations, and general administrative functions that help the center run smoothly.

Requirements

2+ years of customer service experience and/or in a healthcare intake role
Excellent verbal and written communication skills
Familiarity with operational technology (PMS, CRM, Excel, etc)
Ability to effectively prioritize, organize, and multitask
Enthusiastic personality that will engage clients and their families
Ability to collaborate and communicate with a multidisciplinary staff

Nice To Haves

Experience with health insurance billing (preferred)
Experience in behavioral health and/or healthcare services (preferred)
Associate or bachelor degree (preferred)

Responsibilities

Manage all front desk responsibilities Monday-Friday from 8:00-4:30pm
Answer incoming telephone calls and emails
Offer information to inquiries and support intake
Manage new customer enrollment process
Support existing customers via excellent customer service
Conduct regular check-in calls and ad hoc communication
Perform various forms of clerical work that include filing, copying, faxing and maintaining excel spreadsheets
Perform scheduling updates daily via practice management platform
Schedule evaluations, meetings, tours, and consultations
Coordinate client enrollment activities in partnership with the Operations Manager (OM)
Provide coverage for center-based clients, as needed
Maintain confidentiality and professionalism