ABA Care Coordinator - Bilingual (English/Spanish)

Center for Social Dynamics • Sacramento, CA

1d • $25 - $32 • Remote

About The Position

The Center for Social Dynamics (CSD) is seeking a full-time, bilingual (English/Spanish) Intake Coordinator/Care Coordinator to join their growing team. This remote position, operating during PST hours, is responsible for managing the intake and referral process, ensuring timely and accurate processing of referrals, collecting and verifying client and authorization information, and serving as a key point of contact for various stakeholders. The role involves monitoring assessment progress, supporting scheduling teams, maintaining documentation in EMR systems, contributing to new staff orientation, and assisting with administrative tasks to support regional operations. CSD provides evidence-based behavioral and developmental services to individuals with developmental delays, including autism, across California, Oregon, Washington, and Hawaii.

Requirements

• Associate’s degree from an accredited college or university or the equivalent of two years of college coursework at an accredited college or university.
• 3-5 years of ABA intake required
• Bilingual in English and Spanish required
• Experience with CentralReach
• Experience with CRM systems
• High volume intake processes.
• Computer proficient in word processing, database, spreadsheet and Internet software programs.
• Able to professionally and effectively interact and communicate, verbally and in writing, with volunteers, staff, clients and a public from diverse cultural, socioeconomic, and disciplinary backgrounds. Strong editing skills.
• Able to work independently and as part of a team, take initiative, prioritize and accurately perform multiple tasks, and efficiently meet deadlines and changing priorities.
• Able to consistently demonstrate good judgment and decision-making skills.
• Able to exercise confidentiality and discretion pertaining to the work environment.
• Able to appropriately interpret and apply policies and procedures.
• Familiar with the ABA field.
• Sensitive to working with an ethnically, linguistically, culturally, and economically diverse population.

Responsibilities

• Processes referrals sent to the organization daily in a timely manner
• Provides Regional Director/Clinician/Admin team with comprehensive intake data within same day of intake being completed to ensure a timely response
• Serves as resource to other staff in the area of intake and triage
• Assists administrative team (e.g., scheduling) in understanding patient referrals treatment indicated and/or requested
• Participates in intake/triage orientation of new staff
• Responds to patient and non-patient emergencies according to CSD policies and procedures.
• Obtains and enters all relevant client information from referral source to ensure information is appropriately verified and accurate organization wide
• Collects and enters authorization information into EMR system; appropriately assigns CPT and ICD-9 codes when entering authorizations. Follows up with funding sources regarding missing authorizations in a timely manner.
• Reviews assessments for clerical mistakes before sending to the funding source
• Correctly identifies billing and documentation issues which need to be attended to by clinicians and managers and report them in a timely manner
• Answers inquiries from clinicians, clients and funding sources regarding authorizations, treatment/assessment status and services being offered; documents all interactions with clients
• Enters all relevant referral information to referral tracking systems for all referrals sent on a daily basis
• Utilizes referral tracking system to monitor and track referral process and assessment completion
• Tracks intakes requiring urgent attention and communicates difficulties to Regional Director or direct supervisor
• Creates and revises client-intake and treatment systems and processes for all funding sources by analyzing current operating practices and by communicating directly with the funding sources
• Provides detailed information to scheduling, Regional Directors/Manager regarding client timelines to ensure accurate and timely provision of services
• Additional administrative tasks as determined by the needs of the organization.

Benefits

• Competitive, market pay based on experience, location, and skills
• Bonus eligibility
• Paid time off (PTO)
• 401k
• CSD issued devices
• Free college or tuition reimbursement through our Dreams Come True program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree