Bilingual Care Navigator (English/Spanish), Remote

Care Continuity•Irving, TX

4d•$18 - $20•Remote

About The Position

Care Continuity is hiring a Bilingual Care Navigator, fluent in English and Spanish, to help patients get the follow-up care they need after leaving the hospital. You'll contact recently discharged patients and help them schedule their recommended follow-up appointments. For patients who accept our services, you'll call their physicians' offices to book those appointments. Your work helps patients make a smooth, healthy transition from hospital to home. This role suits someone who enjoys working independently on daily assignments, pitches in to support the team, and cares about patients. If you want a customer service career in healthcare, from home, we'd love to hear from you.

Requirements

Fluency in English and Spanish, both spoken and written
High school diploma or equivalent
At least 18 years old
Strong customer service and communication skills
Comfort working across multiple windows and computer applications at once
Ability to troubleshoot basic computer issues on your own
A quiet, distraction-free home workspace and reliable high-speed internet
A self-motivated, dependable, and organized work style, with strong multitasking skills

Nice To Haves

At least one year of college completed
Experience in healthcare, a medical office, a call center, or customer service
Familiarity with medical terminology or health insurance

Responsibilities

Make and receive calls with patients and provider offices in English and Spanish
Schedule follow-up appointments on patients' behalf, based on their preferences and availability
Review patient charts (written in English) to understand follow-up recommendations
Verify insurance coverage using online tools and resources
Send and receive medical records by fax
Write clear, detailed notes in English on patient scheduling preferences and call outcomes
Manage your daily workload independently and support teammates when needed