AAC Specialist

PROTECH MEDICAL LLC•Columbia, TN

3d•$20 - $22•Onsite

About The Position

The Intake & Resupply Specialist is responsible for processing new orders, scheduling, and for processing PAP Resupply orders. General Expectations include regular, reliable, and predictable attendance, compliance with all applicable company policies, procedures, and patient protocols, and adherence to all current government regulations and professional standards respecting patient care. The role also requires accommodating needs for staffing shortages and open positions.

Requirements

Experience in office, preferably DME or Home Health industry.
Exceptional client focus and a natural ability to build relationships.
Maintain a strong sense of urgency.
Effective verbal and written communication skills.
Ability to work in a team setting as well as independently to prioritize duties in order to meet deadlines.
Intermediate knowledge of Microsoft Outlook and Excel.
Office machines.
Basic understanding of health insurance.
Experience working in a fast-paced environment.
Drive to provide best-in-class service to our partners and customers.
Courteous customer service (inward and outward).
Must love helping people (inward and outward).
High level of attention to detail.
Positive influence on all employees.
Able to manage multiple priorities and close the loop when interrupted.

Responsibilities

Ability to process PAP, PAP Supplies, Oxygen, Nebulizers and other miscellaneous DME items as needed.
Creating accounts in Brightree, verifying insurance, order creation, authorizations, and notes as needed in Brightree.
Medical review.
Submitting prior authorizations as needed.
Creating sales orders.
Follow up with MDs to get CMNs and additional documentation as needed.
Scheduling.
Obtaining reauthorizations as needed.
Following up on documentation for PAP compliance.
Working the S3 Resupply Dashboard.
Follow up on WIPs daily.
Maintain working relationship with referral sources.
Answer phone calls for referral partners.
Scan and attach all referral documents and tickets daily and accurately as needed.
Ability to have >98% accuracy on orders that are created.
Assist with working faxes and follow-ups within 24 hours.
Assist with implementation of quality improvement program to meet company and accreditation standards.
Assist with completing auto pay forms on all patients with equipment needs.
Responsible for assisting other departments as needed in absence of other employees.
Maintain a clean, well-organized workspace.
Perform other related duties and participate in special projects as needed or assigned.