A/V Design, Quality Assurance, and Support Lead

Acuity Inc.•Atlanta, GA

40d•$73,000 - $119,000•Onsite

About The Position

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Requirements

Bachelor's Degree in a technical/engineering discipline, or equivalent experience
5+ Years experience in the AV Industry with emphasis in systems operation, maintenance, and design
3+ Years Installation and Commissioning Experience with Q-SYS systems or similar
1+ years supporting Microsoft Teams Room systems or similar
In-Depth understanding of audio, video, and control principles and practices
Understanding of standard networking protocols and best practices
Strong understanding of and experience with collaboration platforms and products
Proven Success in working cross-functionally both internally and externally
Strong verbal skills with consultative professional business acumen
Proficient writing skills
Creative thinker; comfortable with ambiguity

Nice To Haves

Avixa CTS, CTS-D/I Preferred
Q-SYS Level 1 Certified, Level 2 preferred
Dante Level 1 Certified, Level 2 preferred

Responsibilities

Responsible for day-to-day operation of Q-SYS and Microsoft Teams Room integrated collaboration systems.
Be the primary lead and point of contact for end-user needs and concerns.
Make determinations and provide direct support to AYI staff and guests.
Represent AV, as delegated, in meetings involving both internal and external customers, partners, and stakeholders.
Collaborate with the rest of the AV, IT, Facilities, and Associate Experience teams to ensure best in class user experiences.
Responsible for day-to-day operations, maintenance, and performance of AV systems.
Responsible for day-to-day AV and MTR incident response.
Enhance the reliability of our environment, ensuring continual improvement of existing and future deployments.
Support in-situ re-release testing of software and hardware products.
Provide training and technical support to end-users to maximize utilization of AV systems.
Gathering voice of the customer input and feedback.
Conducting site surveys.
Participating in system design.
Coordinating installation activities.
Participating in system commissioning.
Troubleshooting and documenting system issues and escalating unresolvable issues in a prompt fashion.
Document, maintain and promote a best-in-class AV & conference room environment.
Collaborate with diverse teams to ensure daily tracking, monitoring, and reporting of conference room and AV environments.
Assist as an AV & IT project member for conference room deployments and upgrades.
Manage relationships with vendors and contractors to ensure timely delivery of AV equipment and services.
Providing scheduled and ad-hoc support to other Southern California area facilities on an as-needed basis.
Provide hands-on operational support in the running of AV events both on-site/in-person and virtually, including the usage of any audio, video, or AV equipment used in the operation of the event.