Creation Museum A-Team Assistant Manager

Answers In Genesis Group•Petersburg, KY

3d•Onsite

About The Position

The A-Team Assistant Manager oversees a group of servant leaders who support all attraction operations departments. The A-Team assistant manager works with the A-team manager and the A-team to support all operations departments in critical engagement zones for a frictionless experience in each department. This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. This position provides opportunities for spiritual, personal, and professional development.

Requirements

Must agree with and be able to sign our Statement of Faith.
Maintains a personal relationship with Jesus Christ.
Regularly attends a local Bible-believing church.
Customer service oriented, dedicated to high guest satisfaction levels
Good problem-solving skills and decision-making ability
Attention to details: eyes on guest service standards, costs, safety
Regular, reliability, and punctual attendance is required and is an essential function of this role
Must be able to work scheduled shifts, including weekends, holidays, and peak guest attendance periods as needed
Must be able to work on site and provide in-person guest service throughout the scheduled shift
Must be able to transition quickly between tasks/work areas based on guest traffic and operational needs
Must be able to stand and/or walk for the duration of the scheduled shift
Frequent bending, reaching, stooping, and movement throughout the retail environment
Must be able to lift/carry merchandise and supply up to 25 lbs. regularly and up to 75 lbs. occasionally (or with assistance if applicable)

Nice To Haves

Associate degree in business/management preferred
2-4 years leadership/management experience preferred

Responsibilities

Promote the mission and standards of Answers in Genesis.
Create a SERVE culture environment in all work done.
Approach all tasks with a second mile mindset.
Prioritize personal integrity in all interactions and assignments.
Work cohesively with all departments of the attraction to insure daily operational needs and objectives are managed to provide a frictionless guest experience
Frequently inspect operating and guest engagement zones for brand standards and requests corrective action for any issues
Proactively develop and maintain a work atmosphere that enhances the spiritual growth of all team members
Complete staffing schedules aligning with operations managers and special events for best possible daily coverage and assignment of work areas
Work with all department managers and their department trainers to ensure A-Team staff operate consistently to each department training guides
Work with department managers to generate and use tools of recovery to resolve guest complaints
Frequently provides inspection calibrations of A-Team staff operations to ensure compliance with SOPs
Continually evaluate SOPs and seek improvements for the benefit of guests and staff
Coordinate with Health and Safety and Department of Public Safety to ensure safe operations for staff and guests
Collaborate on the professional development of all team staff through one-on-one meetings, coaching, and training opportunities with the Learning and Developing Team.
Promote effective communication between staff and management
Assist as needed with staff scheduling, payroll, and other administrative duties
And all other duties and responsibilities assigned by management.