A/R Specialist, Key Accounts & Special Programs

Tire Discounters, Inc.•Cincinnati, OH

20h•Onsite

About The Position

The A/R Specialist, Key Accounts & Special Programs is an entry-level position within the Financial Operations team of Tire Discounters, supporting the management of commercial and fleet customer accounts. This role serves as a primary point of contact for assigned key accounts and assists with accounts receivable activities, billing support, and administrative coordination for specialized tire programs, including government contracts, national fleet accounts, and manufacturer-sponsored/subsidized programs. The position focuses on supporting healthy cash flow by assisting with Days Sales Outstanding (DSO) tracking, accurate billing, and timely customer follow-up, while maintaining professional and positive working relationships.

Requirements

Basic understanding of accounts receivable concepts, including invoicing, payment application, aging, and collections processes.
General knowledge of data accuracy requirements and documentation standards related to billing and customer account maintenance.
Ability to navigate and maintain information within third-party vendor, manufacturer, and fleet management portals following established procedures.
Ability to accurately process high-volume billing and account data while identifying discrepancies and adhering to documented guidelines.
Ability to organize and balance routine account maintenance tasks with time-sensitive billing or collection support activities.
Ability to research billing questions, apply established processes, and escalate issues appropriately when additional support is required.
Ability to communicate clearly and professionally, both verbally and in writing, when interacting with customers and internal partners.
Ability to remain professional, positive, and solution-focused when participating in billing follow-ups or payment-related discussions.
Collaboration with store staff, fleet admins, business development managers, and external partners to problem solve and promote positive customer experience
Familiarity with point-of-sale (POS) systems and accounting software used to support billing and accounts receivable activities (e.g., NetSuite, Microsoft Dynamics, or industry-specific tools such as VAST or ASA).
Ability to use Microsoft Excel at an intermediate level, including lookup functions and pivot tables, to support data reconciliation and reporting.
Awareness of about manufacturer-sponsored programs, fleet billing structures, or contract-based pricing environments, with the ability to learn program-specific requirements through training.
High School Diploma or G.E.D. required. Associate’s degree in finance, accounting, business administration or equivalent is considered a plus.
Minimum one year of experience in Accounts Receivable, Commercial Billing, or B2B Customer Service.

Nice To Haves

Experience working in an automotive or tire industry is highly desirable.
Familiarity with tire manufacturer national account programs or commercial fleet billing is a significant plus.