A/R COLLECTIONS SPECIALIST

Trilogy Medwaste•Houston, TX

2d•$23 - $28•Onsite

About The Position

Accounts Receivable Collections Specialist. Trilogy Medwaste is a regulated medical waste company operating across multiple states, and we are growing largely through acquisition. This role sits at the center of that growth. The Accounts Receivable Collections Specialist owns a defined portfolio of customer accounts and is accountable for converting billed revenue into cash. All of the portfolio is steady-state AR billed through Trilogy's proprietary waste-management billing platform Navusoft. This is not a scripted call-center collections seat. You will be given a portfolio, clear targets, and the latitude to resolve problems directly with customers, sales, and operations.

Requirements

High school diploma or equivalent
Minimum 3 years of business-to-business (commercial) AR collections experience
Demonstrated experience working an aging report independently and managing a portfolio to a target
Experience with cash applications and payment research
Intermediate Excel (sorting, filtering, pivot tables, basic lookups) and working proficiency in Outlook and Word
Strong written and verbal communication; able to hold a firm collections conversation without escalating it
Comfortable with business arithmetic — percentages, averages, aging calculations, payment-plan math
Travel to domestic Trilogy facilities when necessary (less than 10%)
Must have a current, valid driver's license
Able to be insurable under our company's liability insurance policy

Nice To Haves

Experience collecting AR in a multi-entity or post-acquisition environment
Experience in an ERP or industry-specific billing platform (Trilogy uses Navusoft)
Experience in healthcare services, waste, environmental services, or another route- or service-based industry
Associate's degree or higher in accounting, finance, or business
Experience with dispute root-cause tracking or AR process improvement

Responsibilities

Work an assigned aging report daily; contact delinquent accounts by phone and email and document every contact, commitment, and outcome
Negotiate and establish payment arrangements within approved authority limits; escalate terms outside those limits to the A/R Collections Manager
Conduct timely, scheduled follow-up on every payment commitment
Recommend accounts for escalation, hold, service suspension, or third-party placement, with supporting documentation
Work legacy receivable balances from newly acquired companies where invoices, service records, or contract terms may be incomplete or inconsistent with Trilogy's systems
Partner with Operations and Billing to reconstruct service documentation needed to support collection of inherited balances
Identify and quantify uncollectible legacy balances early and surface them to Accounting with supporting rationale, so reserve estimates reflect reality rather than optimism
Transition acquired customers onto Trilogy invoicing, payment channels, and terms
Research and resolve customer disputes — billing errors, rate discrepancies, missed or disputed service, contract term conflicts
Log the root cause of each dispute, not just the resolution, and flag recurring patterns to Billing and Operations so the same dispute stops recurring
Coordinate with Sales on at-risk and credit-hold accounts before customer relationships are damaged
Maintain complete, current credit and collections files and notes for each assigned account
Apply knowledge of cash applications to identify and clear misapplied payments, unapplied cash, and short pays
Accept customer card payments by phone in accordance with Trilogy's PCI-DSS handling procedures; never record, store, or transmit cardholder data outside approved systems
Respond to internal and external inquiries on account status
Communicate professionally with customers with the objective of collecting the balance and retaining the relationship
Provide clear, timely updates to the A/R Collections Manager, Accounting, and Sales on portfolio status, risks, and expected cash timing