A/R Analyst I

Landstar • Jacksonville, FL

1d • Remote

About The Position

The A/R Analyst I provides dedicated support to Landstar’s Accounts Receivable Department by building customer relationships and resolving problems that prevent timely payment. The role involves researching and resolving outstanding accounts, documenting account activity, and helping bring assigned accounts current. Success requires resourcefulness, independent work, and persistence in following issues through to resolution. The position is remote in Jacksonville, Florida, with flexibility to report to the Jacksonville office as necessary.

Requirements

• High school diploma or GED.
• One year of experience in an administrative support function.
• Strong research and investigative skills, including the ability to locate information, connect details, and identify the root cause of outstanding account issues.
• Analytical and critical-thinking skills to evaluate information, recognize discrepancies, and determine effective solutions.
• A problem-solving mindset and persistence in following issues through to resolution.
• Ability to work independently, exercise resourcefulness, and take ownership of assigned accounts.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to recognize customer payment patterns and identify changes in customer trends.
• Working knowledge of Microsoft Office.
• Ability to work remotely and flexibility to report to the Jacksonville, Florida, office as necessary.

Nice To Haves

• One year of prior accounts receivable or collections experience.
• Six months of experience reviewing, researching, or auditing financial information, or an equivalent combination of related experience.
• Familiarity with the iSeries 400 system.

Responsibilities

• Contact customers by telephone, email, and online resources to obtain payment information and resolve issues preventing timely payment.
• Research shipment terms, order details, and supporting documentation to identify causes of nonpayment and determine appropriate resolutions.
• Investigate discrepancies, locate missing information, and coordinate with internal departments to obtain documents or details needed to resolve outstanding accounts.
• Monitor customer credit limits daily, notify the Credit Department of potential issues, and advise Landstar agents when customers exceed their credit limits.
• Maintain accurate, timely, and organized records of account activity in system notes, emails, and memorandums, retaining supporting documentation until issues are resolved.
• Communicate with agents about outstanding payment issues, including required paperwork, customer-specific requirements, and next steps.
• Complete bad debt, agent chargeback, and revenue adjustment forms as needed during the collection process.
• Use online research tools, including search engines and state websites, to verify customer locations and investigate information or discrepancies that may be preventing payment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED