A/R Analyst I

Landstar System, Inc.•Jacksonville, FL

4d•$18 - $22•Remote

About The Position

The A/R Analyst I provides dedicated support to Landstar’s Accounts Receivable Department by building customer relationships and resolving issues that prevent timely payment. The role researches outstanding accounts, documents account activity, and works to bring assigned accounts current. It requires independent judgment, resourcefulness, persistence, and satisfaction in researching and resolving account issues. The employee may work remotely and must be able to report to the Jacksonville, Florida, office as necessary. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The listed salary range is $18.00–$22.15, based on experience. Landstar describes its workplace as safe and professional and offers competitive compensation and benefit plans.

Requirements

High school diploma or GED.
One year of experience in an administrative support function.
Strong research and investigative skills, including locating information, connecting details, and identifying the causes of outstanding account issues.
Analytical and critical-thinking skills, including evaluating information, recognizing discrepancies, and determining effective solutions.
Problem-solving mindset and persistence in following issues through to resolution.
Ability to work independently, exercise resourcefulness, and take ownership of assigned accounts.
Excellent interpersonal, written, and verbal communication skills.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Ability to recognize customer payment patterns and identify changes in customer trends.
Working knowledge of Microsoft Office.
Ability to work remotely and flexibility to report to the Jacksonville, Florida, office as necessary.

Nice To Haves

One year of prior accounts receivable or collections experience.
Six months of experience reviewing, researching, or auditing financial information, or an equivalent combination of related experience.
Familiarity with the iSeries 400 system.

Responsibilities

Contact customers by telephone, email, and online resources to obtain payment information and resolve issues preventing timely payment.
Research shipment terms, order details, and supporting documentation to identify the cause of nonpayment and determine an appropriate resolution.
Investigate discrepancies and locate missing information; coordinate with internal departments to obtain documents or details needed to resolve outstanding accounts.
Monitor customer credit limits daily, notify the Credit Department of potential issues, and advise Landstar agents when customers exceed credit limits.
Maintain accurate, timely, and organized records of account activity through system notes, emails, and memorandums, retaining supporting documentation until issues are resolved.
Communicate with agents about outstanding payment issues, including required paperwork, customer-specific requirements, and next steps.
Complete bad debt, agent chargeback, and revenue adjustment forms as needed during the collection process.
Use online research tools, including search engines and state websites, to verify customer locations and investigate information or discrepancies that may prevent payment.