A.M. Server

HEI Hotels & Resorts•Houston, TX

13d

About The Position

The A.M. Server provides guests with exceptional service to achieve customer satisfaction and quality service while complying with corporate, franchise, and legal requirements and meeting or exceeding financial goals. The role includes preparing and maintaining the service station, welcoming guests, explaining specials and promotions, taking and confirming orders, entering them into the Point of Sale system, delivering food and beverages, and ensuring guests are satisfied. Servers also promote desserts and specialty coffees, process checks, and follow applicable requirements for serving alcoholic beverages.

Requirements

Maintain a professional appearance and manner.
Have basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Know appropriate table settings, service ware, and menu items.
Be able to remember, recite, and promote menu items.
Be able to transport trays weighing up to 30 pounds through a crowded room continuously throughout a shift, with or without reasonable accommodation.
Be able to operate beverage and toast equipment, with or without reasonable accommodation.
Be able to establish and maintain effective working relationships with associates, customers, and patrons.
Be able to operate a keyboard and learn Point of Sale procedures.
Have effective verbal and written communication skills and adapt communication style to different audiences.

Responsibilities

Check the station before, during, and after the shift to ensure proper setup and cleanliness.
Greet guests courteously and explain specials and restaurant promotions.
Record guest orders, repeat them to verify accuracy, and enter them into the Point of Sale system.
Retrieve completed orders from the kitchen, confirm accuracy, and deliver them with appropriate condiments.
Follow State, Federal, and Corporate requirements for serving alcoholic beverages.
Replenish beverages and check with guests regarding their satisfaction.
Promote and serve dessert items and specialty coffees upon request.
Use Point of Sale procedures to pre-check orders and close out checks.
Present checks to guests promptly.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.
Help coworkers with their duties and contribute as a team player.