A.M. Server

HEI Hotels and Resorts•Houston, TX

12d•Onsite

About The Position

The A.M. Server provides guests with exceptional service to support customer satisfaction, quality service, compliance with corporate, franchise, and legal requirements, and the achievement of financial goals. The role involves preparing and maintaining the service station, welcoming guests, explaining specials and promotions, accurately entering and delivering orders, serving beverages and food, and processing guest checks. The server must follow requirements for serving alcoholic beverages and work effectively with guests and colleagues.

Requirements

Maintain a professional appearance and manner.
Be willing to help coworkers and work as a team player.
Have basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Know appropriate table settings, service ware, and menu items.
Be able to remember, recite, and promote menu items.
Be able to transport trays weighing up to 30 pounds through a crowded room continuously during a shift, with or without reasonable accommodation.
Be able to operate beverage and toast equipment, with or without reasonable accommodation.
Be able to establish and maintain effective working relationships with associates, customers, and patrons.
Be able to operate a keyboard and learn Point of Sale procedures.
Have effective verbal and written communication skills and adapt communication style to different audiences.

Responsibilities

Check the service station before, during, and after shifts to ensure it is properly set up and clean.
Greet guests in a friendly and courteous manner and explain specials or restaurant promotions.
Record guests’ orders, repeat them to confirm accuracy, and enter them into the Point of Sale system.
Retrieve completed orders from the kitchen, confirm accuracy, and deliver them to guests with appropriate condiments.
Follow State, Federal, and Corporate requirements for serving alcoholic beverages.
Replenish beverages and check with guests to assess their satisfaction.
Promote and serve dessert items or specialty coffees upon request.
Use Point of Sale procedures to pre-check orders and close out checks, and present checks promptly.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.