Hybrid A&C Manager I

Crowley Maritime Corporation•Jacksonville, FL

8d•Hybrid

About The Position

The A&C Manager I is responsible for the full life cycle of shipments, including managing customer relationships, securing capacity, negotiating rates, and ensuring successful shipment execution while driving digital engagement. The role supports growth within an assigned customer portfolio and coordinates between customers and carriers to achieve cost-effective service and reliable operations.

Requirements

High school diploma or equivalent.
0–3 years of experience in truck transportation, truck brokerage, supply chain management, import/export transportation, customer service, negotiations, or related experience.
Proficiency with Microsoft Office products, including Excel, Outlook, PowerPoint, and Word.
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain effective working relationships and demonstrate effective customer service skills.
Ability to prioritize, organize, and perform multiple work assignments simultaneously while meeting deadlines.
Ability to identify complex problems, evaluate options, and implement solutions.
Accuracy in a detail-oriented environment.
Ability to gather, interpret, report, and use data and other information concerning assigned activities.
Ability to function effectively with or as part of a team.
Skill in preparing clear and concise documents, including reports, procedures, correspondence, and other written materials.
Familiarity with logistics and transportation principles, concepts, and methodologies, including moving products via various modes, cost analysis, and resource optimization.

Nice To Haves

Experience with data analytics tools or languages such as Power BI, Tableau, or SQL.
Experience with customer relationship software such as Salesforce.
Experience with project management software such as Smartsheet.

Responsibilities

Drive growth within an assigned customer portfolio.
Serve as a liaison between carrier sales and customers.
Find carriers for designated shipments and develop and maintain strong carrier relationships.
Fulfill shipments using carriers that provide the lowest cost and best service.
Negotiate rates with carriers.
Ensure operational execution of shipments.
Communicate shipment performance expectations to carriers.
Participate in carrier business reviews as needed.
Review carrier service performance and identify service improvements.
Use best practices and knowledge of internal or external business issues to improve products or services.
Handle problem resolution and customer communications.