988 Wisconsin Lifeline Counselor - Remote

Family Services of Northeast Wisconsin Inc. • Allouez, WI

3d

About The Position

As a 988 Wisconsin Lifeline Counselor with Family Services, you will support people across Wisconsin who reach out during crises, uncertainty, or emotional distress. Through phone, text, and chat, you will listen, help people feel heard, assess immediate safety needs, and work with them to identify next steps. The work includes crisis assessment, safety planning, resource coordination, documentation, quality review, coaching, and collaboration with community providers and emergency resources when appropriate.

The position provides training, ongoing coaching, supervision, and team support. Depending on business needs and eligibility, the role may be fully remote, hybrid, or in person in Green Bay. Remote employees must live and work in Wisconsin, maintain a private and secure workspace, have reliable high-speed internet, and meet Family Services' technology and remote-work requirements. The schedule is a 2-2-3 rotation with 11-hour shifts; services operate 24/7, 365 days a year, including holidays, and candidates are expected to be available for regular shifts throughout the year. Shift differentials are offered for second, third, and all weekend shifts. The Family Services mission to Protect, Heal and Care is incorporated into the position's essential responsibilities.

Requirements

• A bachelor's degree in Social Work, Psychology, Counseling, Human Services, Sociology, Behavioral Sciences, or a closely related field, or an equivalent combination of education and qualifying experience as permitted under applicable regulations.
• At least one year of experience in behavioral health, crisis intervention, counseling, case management, human services, or a combination of relevant education, training, and experience.
• Strong time management skills and ability to meet work demands independently.
• Ability to remain calm, listen carefully, communicate empathetically, think critically, and make thoughtful decisions when situations move quickly.
• Comfort learning, receiving feedback, following established protocols, and working as part of a team.
• Remote employees must live and work within Wisconsin, maintain a private and secure workspace, have reliable high-speed internet, and meet Family Services' technology and remote-work requirements.
• Availability for regular shifts throughout the year.

Nice To Haves

• Experience supporting individuals experiencing mental health or substance-use concerns.
• Experience providing crisis intervention.
• Background in crisis services, behavioral health, social work, counseling, case management, community services, or another human-services environment.

Responsibilities

• Provide compassionate crisis support through phone, text, and chat.
• Listen without judgment and build rapport with people experiencing emotional distress.
• Assess safety and help individuals navigate behavioral health, substance use, relationship, financial, basic-needs, and other life challenges.
• Collaborate with help seekers to develop safety plans and identify practical next steps.
• Connect individuals with behavioral health and community resources throughout Wisconsin.
• Coordinate additional crisis or emergency support when necessary.
• Complete timely and accurate documentation.
• Participate in ongoing coaching, supervision, training, and professional development.
• Work collaboratively with team members, community providers, and emergency resources when appropriate.
• Participate in quality review and continuous improvement.

Benefits

• Competitive wage.
• Shift differential for second, third, and all weekend shifts.
• Benefits.
• Training, ongoing coaching, supervision, and professional development.
• Opportunity to work fully remote, hybrid, or in person in Green Bay, depending on business needs and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level