988 Lifeline Counselors - In-person or Remote

Family Services of Northeast Wisconsin Inc.•Allouez, WI

35d•Hybrid

About The Position

As a 988 Wisconsin Lifeline Counselor with Family Services, you will be there when people across Wisconsin reach out for support during moments of crisis, uncertainty, or emotional distress. Through phone, text, and chat, you will listen, help people feel heard, assess immediate safety needs, and work alongside them to identify the next step forward. This is meaningful, challenging work - and you will not do it alone. You will receive training, ongoing coaching, supervision, and support from a team committed to helping both our callers and one another. If you have a background in human services or behavioral health and want to use your skills in a role where your work has a real impact every day, we would love to hear from you.

Requirements

A bachelor's degree in Social Work, Psychology, Counseling, Human Services, Sociology, Behavioral Sciences, or a closely related field - or an equivalent combination of education and qualifying experience as permitted under applicable regulations.
At least one year of experience in behavioral health, crisis intervention, counseling, case management, human services, or a combination of relevant education, training, and experience.
Live and work within Wisconsin (for remote employees)
Maintain a private and secure workspace (for remote employees)
Have reliable high-speed internet (for remote employees)
Meet Family Services' technology and remote-work requirements (for remote employees)
Candidates are expected to be available for regular shifts throughout the year.
Compassion, sound judgment, strong communication skills, and a willingness to learn.

Nice To Haves

Experience supporting individuals experiencing mental health or substance-use concerns or providing crisis intervention is a plus.

Responsibilities

Provide compassionate crisis support through phone, text, and chat
Listen without judgment and build rapport with people experiencing emotional distress
Assess safety and help individuals navigate behavioral health, substance use, relationship, financial, basic-needs, and other life challenges
Collaborate with help seekers to develop safety plans and identify practical next steps
Connect individuals with behavioral health and community resources throughout Wisconsin
Coordinate additional crisis or emergency support when necessary
Complete timely and accurate documentation
Participate in ongoing coaching, supervision, training, and professional development
Work alongside a team that values collaboration, learning, respect, and continuous improvement
Crisis assessment, safety planning, resource coordination, documentation, quality review, coaching, and collaboration with community providers and emergency resources when appropriate.