988 Follow Up Counselor

Didi Hirsch Mental Health Services•Los Angeles, CA

3d•Remote

About The Position

As a 988 Follow Up Counselor, you will provide follow up support and assistance to crisis line callers. Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

Requirements

Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred.
Possess a high school Diploma or equivalent.
Be 18 years of age or older.
Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process.
Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time.
Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
Be empathetic, flexible, and adaptable to varying situations.
Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays.
Be reliable and able to adhere to schedules based upon program needs.
Complete yearly required continuing education trainings.
Have knowledge of all job specific skills including safety assessment, data collection, and triage.
Goal-oriented team player with strong experience working in large and complex systems.
A commitment to team objectives and Didi Hirsch philosophies.
Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Nice To Haves

one year of experience in crisis intervention or suicide prevention strongly preferred.

Responsibilities

Contacts callers, emergency department discharges, and suicide attempt survivors, for intake, to assess risk, provide referrals for mental health and other related services, and assist in linkage to services.
Contacts mental health service providers to help callers secure services.
Maintains accurate and detailed call reports.
Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center Division.
Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center follow-up Program.
Monitors and measures client progress against safety plan and stated goals as it applies to outpatient mental health documentation.
Responsible for chart documentation and status reports, ensures client documentation is accurate and submitted within the established timeframe.