988 Follow Up Counselor, Bilingual (Spanish)

Didi Hirsch Mental Health Services•Los Angeles, CA

4h•Remote

About The Position

As a bilingual 988 Follow Up Counselor, you will provide telephone follow-up and assistance in English and Spanish to individuals in crisis. This is a fully remote position. The pay is $26.00 per hour with a $3.00 overnight differential. The schedule is Saturday and Sunday from 2:30am-11:00am and Monday from 6:30am-10:30am PST, totaling 20 hours per week. This role requires a three-week 40-hour per week remote training at the start of employment. The training occurs Monday-Friday, 9:00a-5:00p PST. Our work schedules are subject to change as necessary to meet the Agency’s and it's client's needs. Reasonable notice is provided to facilitate personal planning. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

Requirements

Fluency in required language for assigned program (Spanish).
Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred.
Possess a high school Diploma or equivalent.
Be 18 years of age or older.
Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process.
Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time.
Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
Be empathetic, flexible, and adaptable to varying situations.
Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays.
Be reliable and able to adhere to schedules based upon program needs.
Complete yearly required continuing education trainings.
Have knowledge of all job specific skills including safety assessment, data collection, and triage.
Goal-oriented team player with strong experience working in large and complex systems.
A commitment to team objectives and Didi Hirsch philosophies.
Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Nice To Haves

one year of experience in crisis intervention or suicide prevention strongly preferred.

Responsibilities

Contacts callers, emergency department discharges, and suicide attempt survivors, for intake, to assess risk, provide referrals for mental health and other related services, and assist in linkage to services.
Contacts mental health service providers to help callers secure services.
Maintains accurate and detailed call reports.
Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center Division.
Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center follow-up Program.
Monitors and measures client progress against safety plan and stated goals as it applies to outpatient mental health documentation.
Responsible for chart documentation and status reports, ensures client documentation is accurate and submitted within the established timeframe.