911 Telecommunicator

City of Waco•Waco, TX

1d•Onsite

About The Position

The City of Waco is seeking a 911 Telecommunicator who works well under pressure, stays calm in stressful situations, and can communicate clearly with emergency responders and citizens. The ideal candidate has integrity, a willingness to learn, and wants to help others. This position answers emergency and non-emergency calls for service, takes information from callers, and enters it into a computer database, including dispatching units for both the City of Waco and McLennan County residents. The role provides assistance and information to the Waco Police Department (WPD) & McLennan County Sheriff's Office (MCSO) emergency services agencies and the general public.

Requirements

High School Diploma or GED equivalent
Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) within one (1) year
National/Texas Crime Information Centers (NCIC/TCIC) and Texas Law Enforcement Telecommunications System (TLETS) within 180 days

Nice To Haves

Customer service experience
Computer experience

Responsibilities

Answers emergency and non-emergency calls for police, fire, and emergency medical assistance; determines appropriate call classification and priority.
Interviews and calms callers, gathers details, evaluates information, prioritizes calls, and determines required actions and appropriate response.
Dispatches emergency responders and resources.
Relays pertinent information to law enforcement and public safety personnel concisely, organized, and understandably.
Monitors radio channels and provides immediate information and assistance.
Follows WPD procedures to provide assistance and information to emergency services personnel and the general public; notifies other state, federal, and regional agencies as needed.
Enters call information into Computer Aided Dispatch records management system; tracks a variety of law enforcement and public safety agency resources, personnel, and incidents.
Provides detailed call information to WPD Officers and MCSO Deputies; maintains status and awareness of all public safety unit locations; monitors message traffic and relays information to assure responder safety.
Performs inquiries and criminal history checks for Officers through National Crime Information Center (NCIC) and Texas Law Enforcement Telecommunications System (TLETS).
Searches state and national databases at Officer's request; updates warrant information.
Gathers information on non-emergency calls and responds appropriately; provides information, instructions, and assistance to the public within the scope of authority and training.
Maintains and updates a variety of computer databases, resource management systems, and files; enters, edits, and retrieves data and prepares reports.
Cross-trains in a wide variety of WPD skills and disciplines.
Prepares accurate and detailed reports and required paperwork.
Maintains the integrity, professionalism, values, and goals of the Police Department by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.