911 Telecommunicator (Police) LATERAL APPLICANTS ONLY

City of Rockford Public Service Departments; Police, Fire, 911 Center•Rockford, IL

1d•Onsite

About The Position

This position serves the public by answering calls for emergency and non-emergency assistance and dispatching the appropriate personnel, equipment, and units. The role involves impacting people's lives by working with a team of professionals dedicated to community well-being. The ideal candidate is flexible, a multi-tasker, and possesses exceptional listening and problem-solving skills to assess priorities for fire, police, and emergency medical services. Employees must be able to manage intense, stressful situations and may be the most important unseen person in a critical moment. The role involves operating radio, CAD terminal, and other communications equipment for the efficiency and safety of emergency response personnel and the public. Work is performed under the supervision of a 911 Shift Supervisor according to established rules and procedures.

Requirements

Must currently be an employee of a Primary/Secondary PSAP/ECC or a Dispatch Center (LATERAL APPLICANTS ONLY).
Graduation from high school or the equivalent.
Must be eighteen (18) years of age to apply.
Must be able to type 45 words per minute.
Successfully pass criminal background check.
Successfully pass pre-employment drug screening.

Nice To Haves

Past experience in high-paced, stressful conditions is desirable.

Responsibilities

Receives 911 calls for emergency and non-emergency situations on computerized telephone, cell phone, radio, and other communicating systems; handles routine calls according to proper departmental policies and procedures.
Dispatches emergency personnel and equipment according to procedures and in accordance with the nature and location of the emergency; makes radio and telephone notification to utilities, law enforcement agencies, and other concerned parties.
Provides EMD (Emergency Medical Dispatch) medical instructions via telephone to callers in medical emergencies.
Uses standard operating procedures in dispatching calls for service to a large number of police units; determines channel to use, priority of calls, and number of units to dispatch.
Answers incoming radio, 911, and telephone calls.
Receives, comprehends, and promptly relays accurate information.
Makes effective decisions under stressful conditions.
Performs multiple tasks simultaneously.
Remains calm during emergency situations.
Quickly exercises good judgment and makes sound decisions to ensure personnel and public safety.
Performs repetitive motion at a keyboard/console on an intermittent/regular basis for extended time periods per work shift.
Works 12-hour shifts which include weekends and holidays.
Works scheduled on-call assignments and assigned overtime when necessary.