911 Systems Consultant and Technical Resource

Tri-Force Consulting Services, Inc.•Philadelphia, PA

5d•Hybrid

About The Position

This technical position supports the City’s 911 systems and contributes to the continuity of 911 computer services by providing day-to-day technical support and vendor management. The position is responsible for the daily operations and maintenance of the various computer services and platforms supporting PPD’s 911 center’s daily operations. Remote work is limited to two days per week and may not exceed in-office days in any week. Work hours may not exceed 37.5 per week, except during a 911 system emergency; with prior approval from the 911 IT Director. The resource must document all work activities in detail on the weekly timecard, including each meeting attended with its corresponding date, time, and duration.

Requirements

Minimum 8+ years of increasingly responsible experience, with at least five years of managing increasingly complex systems in a technical environment.
Able to work effectively and efficiently toward satisfaction.
Understanding of Computer Aided Dispatching and other 911-related technologies
Deep knowledge of principles, practices and theories in technology.
Broad-based knowledge of IT solution lifecycles and environments
Software development lifecycle
Networking and Security
Technology and Application Architecture
Computerized system validation (CSV) strategies and standards
Disaster Recovery and Continuity of Operations
Operating System Management
Database Technology

Nice To Haves

bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead

Responsibilities

Stay abreast of the latest developments in 911 technology; participate in regional and state meetings and provide input to the City’s 911 technology roadmap
Confer with PPD stakeholders to determine computing and information management needs and requirements and in collaboration with executive management, set priorities and direction for 911 technology projects
Working with system vendors, develop plans and proposals to analyze and upgrade the existing systems; determine computing policies and procedures; direct installation and validation of new or revised software and hardware; confer with designated technical specialists to ensure provision of support to the department
Participate in RFP, RFI, proposal and contract reviews and vendor selection; manage vendors and ensure SLA compliance; approve deliverables and invoicing
Direct the maintenance of and enhancements to 911 systems by managing vendors and providing oversight to all testing and deployment activities
Work with department management to identify and define problems, issues and opportunities to improve efficiency and effectiveness through IT initiatives; work with internal IT resources, stakeholders and vendors to ensure new initiatives are planned, launched and executed correctly.
Forecast 911 infrastructure and equipment-related costs and IT personnel needs for ongoing operational support as well as technology projects and programs related to all 911 operations
Help ensure delivery of computer services to the 911 area within allocated cost and schedule and within budget.
Complete ad hoc 911-related tasks and projects as assigned by the 911 or PPD IT Directors.
Assist with Software and Hardware deployment of 911 Related computer equipment at the direction of the PPD IT and 911 Directors
Assist with problem resolution of 911 Related hardware and software when requested
Participate in testing of 911-related hardware and software when necessary.
Is responsible for being on call and participating in after-hours Major Incident Problem Resolutions related to 911 systems