911 District - 911 Program Coordinator

City of Abilene • Abilene, TX

4d • Onsite

About The Position

Under the direction of the Division Manager – 911 Administration, assist in all aspects of the Abilene / Taylor County Emergency Communications District (9-1-1 District). This includes, but is not limited to, constant communication with all 911 District program customers and vendors, daily payment requests, submitting requisitions for purchase orders and other day-to-day administrative duties. Prepare board packets and record minutes for board meetings and assist with all district projects.

Requirements

• One (1) year of experience in 911 or emergency communications systems and/or IT support, IT technical; support and/or systems administration is required.
• A high school diploma or GED is required.
• A valid Texas driver’s license: the ability to obtain one within ninety (90) days of employment or a military waiver is required.

Nice To Haves

• Three (3) years of experience in 911 system and/or IT support, IT technical; support and/or systems administration is preferred.
• Three (3) years of progressive experience in geographic, cartographic, 9-1-1 or a related field is preferred.
• An associate’s degree in information systems, Computer Science, or a related field is preferred.

Responsibilities

• Board meeting preparation to include gathering information, organizing and assembling packets, and ensuring timely distribution to all intended contacts. Responsibilities also include preparing the meeting venue, managing presentations, recording the session, and capturing notes. Following the meeting, all board minutes will be recorded, finalized, and distributed in a timely manner.
• Manage, respond to, and ensure high-quality, timely handling of all 911 addressing service requests across walk-ins, calls, emails, customer visits, and electronic submissions, including scheduling in-person and remote appointments.
• Oversee and maintain the accuracy, quality, tracking, and completion of all addressing activities and documentation within the 911 addressing ticketing system, ensuring proper intake, review, and follow-through on all calls and voicemails.
• Research and review financial transactions for accuracy. Ensure corrections are implemented and maintain detailed, computerized records.
• Assist with grant management and compliance, including applying for grants, application of terms, reporting, requests, and accurately recording transactions.
• Assist with the 911 District’s procurement practice, to include initiating purchase requests, establishing purchase orders, tracking procurement activities, and accounts payable activities.
• Review and coordinate with Finance staff on all district revenues from the state, update various spreadsheets with current monthly information, review service fee remittance reports submitted by the various service providers serving the District and submit remittance payments to cashiers for deposit, send updates and correction requests as necessary, manage all invoices and payments to, ensure communication lists of service providers and taxing agencies are updated for service fee notifications.
• Operate a City vehicle occasionally to travel to various locations that may require further location details such as GPS coordinates.
• Perform other job related duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED