911 District - 911 Program Coordinator

City of Abilene•Abilene, TX

23h•$30 - $36•Onsite

About The Position

Under the direction of the Division Manager – 911 Administration, assist in all aspects of the Abilene / Taylor County Emergency Communications District (9-1-1 District). This includes, but is not limited to, constant communication with all 911 District program customers and vendors, daily payment requests, submitting requisitions for purchase orders and other day-to-day administrative duties. Prepare board packets and record minutes for board meetings and assist with all district projects.

Requirements

One (1) year of experience in 911 or emergency communications systems and/or IT support, IT technical; support and/or systems administration is required.
A high school diploma or GED is required.
A valid Texas driver’s license: the ability to obtain one within ninety (90) days of employment or a military waiver is required.
Principles and processes for providing outstanding customer service. This includes customer needs assessment, meeting quality standards for service, and evaluating customer satisfaction.
Coordination and management of external vendors, including support and responsiveness provisions.
Applicable Federal, State, City, and Department laws, policies, processes, and procedures.
Complete tasks and input information with accuracy, attention to detail, and minimal errors.
Prioritize multiple tasks, projects and demands; track progress and react effectively to last minute changes.
Effectively manage time, stay focused, and work independently with minimal supervision.
Communicate clearly, correctly and concisely, both orally and in writing.
Safely operate assigned City motor vehicles.
Communicate effectively with the 911 District Board, vendors, emergency personnel, and technology staff in providing goods and services for 911 systems.
Actively listen by focusing on others, understanding their points, asking relevant questions, and avoiding inappropriate interruptions.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

Nice To Haves

Three (3) years of experience in 911 system and/or IT support, IT technical; support and/or systems administration is preferred.
Three (3) years of progressive experience in geographic, cartographic, 9-1-1 or a related field is preferred.
An associate’s degree in information systems, Computer Science, or a related field is preferred.

Responsibilities

Board meeting preparation to include gathering information, organizing and assembling packets, and ensuring timely distribution to all intended contacts. Responsibilities also include preparing the meeting venue, managing presentations, recording the session, and capturing notes. Following the meeting, all board minutes will be recorded, finalized, and distributed in a timely manner.
Manage, respond to, and ensure high‑quality, timely handling of all 911 addressing service requests across walk-ins, calls, emails, customer visits, and electronic submissions, including scheduling in‑person and remote appointments.
Oversee and maintain the accuracy, quality, tracking, and completion of all addressing activities and documentation within the 911 addressing ticketing system, ensuring proper intake, review, and follow‑through on all calls and voicemails.
General knowledge in Emergency Communications Center and 911 systems, including computer-aided dispatch (CAD) systems. To include addressing, location tracking, emergency services selection, routing, and dispatching.
Research and review financial transactions for accuracy. Ensure corrections are implemented and maintain detailed, computerized records.
Assist with grant management and compliance, including applying for grants, application of terms, reporting, requests, and accurately recording transactions.
Assist with the 911 District’s procurement practice, to include initiating purchase requests, establishing purchase orders, tracking procurement activities, and accounts payable activities.
Review and coordinate with Finance staff on all district revenues from the state, update various spreadsheets with current monthly information, review service fee remittance reports submitted by the various service providers serving the District and submit remittance payments to cashiers for deposit, send updates and correction requests as necessary, manage all invoices and payments to, ensure communication lists of service providers and taxing agencies are updated for service fee notifications.
Proficiency in Microsoft Office Suite, SharePoint, and Teams. Working knowledge of ESRI products to review mapping tools and print required maps.
Operate a City vehicle occasionally to travel to various locations that may require further location details such as GPS coordinates.
Perform other job related duties and responsibilities as assigned.