911 Professional I

Las Vegas Metropolitan Police Department•Las Vegas, NV

1d•Onsite

About The Position

Incumbents perform a variety of complex duties involved in the receipt and processing of emergency 9-1-1 and non-emergency police calls for the area served by LVMPD. This role requires working in a classroom and call center environment with potential for noisy distractions from multiple employees conversing over headsets. Employees will work with computers in varying light conditions and must possess vision sufficient to read computer screens and fine print, speech and hearing sufficient to carry on conversations using a headset, in person, and over the telephone, and dexterity and mobility sufficient to repetitively use a computer keyboard and mouse as well as assigned equipment. Endurance sufficient to sit for long periods of time is also necessary.

Requirements

Must demonstrate a minimum typing speed of 35 net wpm (after errors).
Possession of a high school diploma or General Education Diploma (GED).
Be a citizen/naturalized citizen or permanent resident alien without conditions on status of the United States of America by the date of the first test instrument.
Be at least 18 years old by the date of the first test instrument.
Good work ethic.
Microsoft OS and PC keyboard experience.
Fluent in the English language.
Ability to work well under pressure.
Ability to multi-task, including talking and typing simultaneously.
Ability to de-escalate and effectively address conflict over the telephone.
Ability to identify and resolve conflict.
Ability to accept constructive criticism.
Vision sufficient to read the computer screen, as well as fine prints in documents.
Speech and hearing sufficient to carry on conversations using a headset, in person, and over the telephone.
Vision and hearing sufficient to multi-task.
Dexterity and mobility sufficient to repetitively use a computer keyboard and mouse as well as assigned equipment.
Endurance sufficient to sit for long periods of time, as necessary.