911 Operator II - YCSO (Prescott)

Yavapai County Government•Prescott, AZ

11d•Onsite

About The Position

Under general supervision, receives, transmits, and monitors radio communications to and from fixed or mobile transmitters and operates a telephone exchange and teletype equipment for dispatching proper equipment and personnel to expedite work operations. Answers the telephone and all systems and receives emergency calls from citizens, law enforcement agencies or fire departments requesting/reporting emergencies, information, and assistance. Documents pertinent information into the Computer Aided Dispatch System. Determines proper personnel response and dispatches units. Enters information into a Computer Aided Dispatch (CAD) system and quickly prioritize and assign call for service; updates unit activities; communicates, tracks, and monitors the status, location, and availability for units. Manages communications of emergency personnel responding to incidents operations during events such as active shooter and officer down responses. Takes protective actions for first responders by providing life-safety information during responses; analyzes conflicting and/or limited location information to direct first responders to the scene; negotiates with suicidal callers or hostage takers; and deploys to the scene of planned events, major emergencies, or ongoing incidents. Perform records inquiries (e.g., registration, drivers’ license, wanted persons); provides criminal history information or national crime history; enters records into manual and automated systems. Provides general information to the public. Attends meetings and trainings as per departmental requirements. Performs other job-related duties as assigned.

Requirements

High school diploma or equivalent.
A minimum of six (6) months of relevant experience.
Must possess a valid Arizona driver’s license.
Integrity, honesty, dependability, industry thoroughness, accuracy, good judgment, initiative, and courtesy.
Must successfully complete a thorough background investigation to include, but not limited to polygraph, psychological, and physical fitness test.
Must successfully complete a minimum six (6) month probation period.
Knowledge of applicable emergency communication technologies.
Knowledge of business English, spelling, grammar, punctuation, and composition.
Knowledge of clerical office practices and procedures.
Knowledge of research techniques and report writing.
Knowledge of current Microsoft Office software.
Knowledge of filing and recordkeeping.
Skill in emergency communications.
Skill in exercising good judgment, applying logical thinking, and making sound decisions to accomplish tasks.
Skill in communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
Skill in establishing and maintaining effective working relationships with employees, other agencies, and the public.
Skill in organization and adherence to detail.
Ability to prioritize tasks and address the most critical and pressing demands first.
Ability to work under extreme pressure, exercise good judgement, and make sound decisions during emergency situations.
Ability to maintain manual and automated records while handling emergency situations.
Ability to observe or monitor objects, data, and/or behavior to determine compliance with prescribed operating or safety standards.
Ability to use graphic visual aids, blueprints, schematics, or layouts.
Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
Ability to keep management informed of key operating issues affecting the department.
Ability to remain current in knowledge required to perform assigned duties.
Ability to handle confidential matters and maintain discretion.
Ability to act with courtesy, tact, and diplomacy.

Responsibilities

Answers the telephone and all systems and receives emergency calls from citizens, law enforcement agencies or fire departments requesting/reporting emergencies, information, and assistance.
Documents pertinent information into the Computer Aided Dispatch System.
Determines proper personnel response and dispatches units.
Enters information into a Computer Aided Dispatch (CAD) system and quickly prioritize and assign call for service; updates unit activities; communicates, tracks, and monitors the status, location, and availability for units.
Manages communications of emergency personnel responding to incidents operations during events such as active shooter and officer down responses.
Takes protective actions for first responders by providing life-safety information during responses; analyzes conflicting and/or limited location information to direct first responders to the scene; negotiates with suicidal callers or hostage takers; and deploys to the scene of planned events, major emergencies, or ongoing incidents.
Perform records inquiries (e.g., registration, drivers’ license, wanted persons); provides criminal history information or national crime history; enters records into manual and automated systems.
Provides general information to the public.
Attends meetings and trainings as per departmental requirements.
Performs other job-related duties as assigned.