911 Operator-Communications Officer (4857-07)

Hamilton County, Ohio • Cincinnati, OH

1d • Onsite

About The Position

The Hamilton County Communications Center is dedicated to providing efficient and accurate emergency response services. In this role, you play a vital role in emergency response and public safety. The 911 Operator (Communications Officer) position is the first point of contact for individuals facing a variety of emergencies – including medical emergencies and criminal situations. This position requires individuals who can remain calm under pressure, make quick and critical decisions, and effectively communicate with callers during high-stress situations. You will be called to respond swiftly to unpredictable situations and be tasked with maintaining your composure when faced with callers who may be emotional or panicked. You will make critical decisions that impact the safety and well-being of individuals in distress. While the job is challenging, the sense of purpose and the opportunity to save lives make it incredibly rewarding. Join our team and become the crucial support that Hamilton County residents turn to in their most challenging moments.

Requirements

• High School Diploma or GED
• Experience which includes a comprehensive knowledge of regulatory requirements, communications equipment and methods
• Demonstrable ability to exercise sound judgment under stressful circumstances
• Communicate effectively
• Demonstrate excellent hearing and diction
• Demonstrable skill in typing
• Must obtain RCIC, LEADS, NCIC, CPR, and APCO BASIC and EMD certifications

Nice To Haves

• Prior 911 Call Center experience

Responsibilities

• Dispatches various police, fire and rescue agencies to emergency situations and other calls for assistance
• Coordinates on-site activities of safety forces to ensure efficient and effective resolution of emergency situation
• Provides communications for support services such as Disaster Services, Hospital notification, wrecker, utilities and maintenance personnel
• Monitors alarm panels
• Identifies emergency unit status
• May be required to report for duty in the event of an emergency or disaster
• Receives and screens telephone calls
• Collects information regarding crime or emergency in progress to relay to safety force personnel
• Analyzes nature of call and makes decision regarding appropriate response
• Provides pre-arrival medical instructions using predetermined telephone questions and protocols
• Operates computer terminals in order to disseminate and document critical information to the appropriate Public Safety Agencies, and to maintain location and status of Public Safety Units in the field
• Operates teletype and computer terminals to enter and retrieve information from police data computer systems
• Sends and receives information, verifies records of stolen property, wanted persons and other criminal data
• Maintains confidentiality of all data
• Maintains RCIC, NCIC, LEADS, CPR, APCO BASIC and EMD certifications

Benefits

• Starting Salary: $25.00 per hour
• Paid training
• Automatic Pay Increases
• 11 Paid Holidays
• Immediately Begin Accruing Paid Vacation and Sick Time
• Paid Parental Leave
• Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option
• Medical
• HRA
• Dental
• Vision
• Employer-Paid Life Insurance
• Long-Term Disability
• Wellness Incentives
• Robust Employee Assistance Program
• Access to Free Medical and Rx through Marathon Health
• Expansive Behavioral and Mental Health Resources
• Tuition Reimbursement
• Public Service Loan Forgiveness Eligibility
• Free On-Site Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED