911 Interest Form

City and County of Denver • Denver, CO

2d • Onsite

About The Position

This is an interest form for the Denver 9-1-1 Department, not an official job application. Filling out this form ensures communication from the department and helps candidates prepare for future job opportunities. The Denver 9-1-1 Communications Center is the primary public safety answering point for the City and County of Denver, operating under the Denver Department of Public Safety. It serves as the vital link between the public and emergency services, including law enforcement, fire, and medical response. The center also houses the NCIC Division, which supports law enforcement by identifying suspects, processing records, and managing critical law enforcement data. Denver 9-1-1 operates 24/7, requiring staff to work a variety of shifts (day, swing, or graveyard), including weekends, holidays, and occasional overtime with short notice. Work hours may range from 8 to 12 hours per shift. The form outlines several positions within the department: Emergency Communication Technician, Non-Emergency Communication Technician, Police Dispatcher, and NCIC Analyst, detailing their primary functions and minimum qualifications.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Two (2) years of public contact experience dealing with individual problems and applying policies, procedures, and or legal guidelines and one year of computer user experience in a Microsoft Windows computer operating system environment or comparable operating system.
• Requires a CPR Certification before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch during the employment.
• Requires an EMD Certification issued by NAED before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch.
• Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment.
• Must take and pass some online test every two years to maintain certification.
• Licenses and certifications must be kept current as a condition of employment.
• None (for Non-Emergency Communication Technician experience requirement).
• By position, requires a valid driver's license at the time of application.
• By position, requires a valid Commercial Driver's License (CDL "A") or (CDL “B”) at time of application.
• By position, requires a current CPR certification at time of application.
• One (1) year of experience as a 911 Operator or Emergency Dispatcher.
• Two (2) years of experience in public contact over the phone/in-person.
• One (1) year of high volume call-center/general-dispatching experience.
• One (1) year of experience as a paramedic on an emergency ambulance (not an air ambulance) or as a fire fighter, police officer, or military police officer.
• Three (3) years of clerical experience.
• Must be able to pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment.

Nice To Haves

• Additional appropriate education may be substituted for the minimum experience requirements.

Responsibilities

• Receives and processes 9-1-1 emergency and non-emergency calls from the public.
• Receives and processes 9-1-1 non-emergency calls from the public and directs the calls to the appropriate resources.
• Researches and relays information to first responders, including direct communication with police officers and detectives.
• Supports the Denver Police Department during planned and unplanned events.
• Processes, screens, and enters various law enforcement reports and information into federal, state, and local computer systems to ensure that the correct person is being brought to justice and arrest records are accurate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED