911 Emergency Communications Director

Bernalillo County•Albuquerque, NM

9d•$145,787 - $182,250•Hybrid

About The Position

The Director of Emergency Communications provides administrative direction for the County’s communications programs, services, and facilities. Develops and enforces policies, coordinates operations with local, state, and national agencies, and ensures effective supervision of staff. Oversees budgeting, program implementation, quality assurance, and stakeholder relationships. Provides executive leadership and direction for departmental operations, programs, and staff. Develops and implements strategic plans, policies, and procedures to achieve departmental goals. Oversees budgeting, financial management, and resource allocation for the department. Ensures compliance with federal, state, and local laws, regulations, and standards. Collaborates with County leadership, elected officials, and external stakeholders to advance departmental initiatives. Monitors and evaluates program effectiveness; recommend and implement improvements. Supervises and mentors managers and staff, fostering a culture of accountability and excellence. Represent the department in public meetings, hearings, and community engagement activities. Prepare and present reports, proposals, and recommendations to County leadership. Promotes and administers Emergency Communications programs. Leads development and training for the department’s Emergency Operations Plan (EOP). Coordinates communication operations across jurisdictions and agencies. Fosters staff engagement and collaborative work environments. Informs stakeholders about system operations and updates. Prepares and manages the department’s budget. Monitors expenditures and ensure fiscal compliance. Optimizes use of departmental resources and budgets. Builds relationships with internal departments, emergency services, and community groups. Attends public meetings and assess legislative impact. Implements new programs and improves current services. Manages departmental resources, including facilities and technology. Ensures high-quality service delivery and performance. Handles sensitive or confidential information appropriately. Performs other duties as required.

Requirements

Bachelor's degree in Communications, Emergency Services, Public Administration, Business Administration, or a related field.
Eleven (11) years of work experience in Emergency Operations or an Emergency Communications Center, including work related to public safety dispatching, E9-1-1, communication systems project management, and 700 MHz radio communications, and/or microwave communications.
Four (4) years in a managerial role.
Any equivalent combination of related education and/or experience may be considered for the above requirements.
Successfully complete the post-offer employment medical examination and background investigation.
Comply with County safety guidelines.
Possess a valid New Mexico driver’s license by the date of employment and maintain it while in this position.
Complete required FEMA training(s) as assigned to the position.
Complete required Supervisor classes, if applicable.
Possess a valid New Mexico driver’s license by the employment date, or obtain within 90 days of hire, and maintain it while employed in this position.

Nice To Haves

Strategic thinking and problem-solving.
Policy analysis and development.
Leadership and team collaboration.
Process improvement and performance measurement.
Exceptional communication and presentation skills.
Ability to navigate politically sensitive and high-profile issues.

Responsibilities

Provides executive leadership and direction for departmental operations, programs, and staff.
Develops and implements strategic plans, policies, and procedures to achieve departmental goals.
Oversees budgeting, financial management, and resource allocation for the department.
Ensures compliance with federal, state, and local laws, regulations, and standards.
Collaborates with County leadership, elected officials, and external stakeholders to advance departmental initiatives.
Monitors and evaluates program effectiveness; recommend and implement improvements.
Supervises and mentors managers and staff, fostering a culture of accountability and excellence.
Represent the department in public meetings, hearings, and community engagement activities.
Prepare and present reports, proposals, and recommendations to County leadership.
Promotes and administers Emergency Communications programs.
Leads development and training for the department’s Emergency Operations Plan (EOP).
Coordinates communication operations across jurisdictions and agencies.
Fosters staff engagement and collaborative work environments.
Informs stakeholders about system operations and updates.
Prepares and manages the department’s budget.
Monitors expenditures and ensure fiscal compliance.
Optimizes use of departmental resources and budgets.
Builds relationships with internal departments, emergency services, and community groups.
Attends public meetings and assess legislative impact.
Implements new programs and improves current services.
Manages departmental resources, including facilities and technology.
Ensures high-quality service delivery and performance.
Handles sensitive or confidential information appropriately.
Performs other duties as required.