911 Dispatcher

Ravalli County • Hamilton, MT

1d • $21 • Onsite

About The Position

Responds to incoming emergency and non-emergency telephone calls and text to obtain and disseminate accurate information in an efficient and professional manner to Law Enforcement, Fire, Ambulance or other Emergency Services; dispatches first responders to scenes; maintains proper logs and paperwork; assists the public by providing a variety of information and direction; performs a variety of dispatch support duties; endorses a team environment.

Requirements

• Must have the ability to actively listen to others for an understanding of their needs and situations; ability to speak English with sufficient clarity to be understood on the telephone, radio or in person.
• Must be able to communicate information professionally and precisely.
• Must be able to read and understand written correspondence, memoranda and directives.
• Must have the ability to report events and relay information using proper grammar.
• Must be able to perform multiple tasks simultaneously; be able to do several things accurately at one time and remain focused under stressful conditions.
• Must have the ability to adjust to new or unique situations.
• Must have the ability to make positive, constructive behavioral choices while working in difficult or adverse situations.
• Must have the ability to accept professional criticism and/or discipline while accepting responsibility for individual work actions.
• Must have the ability to work cooperatively with supervisors and establish cohesive, effective relationships with co-workers and first responders.
• Must have the ability to hear and understand sound sources coming through a communications headset and/or radio speaker.
• The ability to hear and understand other outside sound sources while wearing a communications headset; the ability to hear other sound sources not coming through the headset.
• Ability to hear with both ears.
• Must have the ability to read and discern visual images on a variety of media, including the ability to read and understand maps.
• Must be able to distinguish between colors on color-coded computer screens.
• Must have the ability to type accurately on a computer keyboard while dispatching responders and notifying other responders as necessary.
• Must have the ability to records names and numbers accurately without transposing numbers and/or letters.
• Knowledge & Ability to: Law Enforcement, Fire, EMS dispatch operations and procedures.
• Relay Emergency Medical Dispatch instruction within policy and procedure.
• Operation of computer aided dispatch system and telephone recording system.
• Operation of telephone console, radio console and other standard communications equipment.
• Use of ANI/ALI displays and information.
• Use of local, state, and national computer systems and functions.
• Knowledge of geographical area of Ravalli County.
• Application of RCSO policies, procedures and performance standards.
• Oral and written communication skills.
• Proper telephone and customer service techniques and etiquette.
• Correct use of grammar, spelling, and punctuation.
• Calmly and accurately evaluation of incoming emergency or non-emergency calls and take the appropriate actions within policy and procedure.
• Identify civil/criminal liability issues pertaining to 911 operators and NCIC record entry.
• Prioritize emergency or non-emergency calls and dispatch these calls to the appropriate units.
• Perform calmly during highly stressful emergency situations.
• Type at least 40 words per minute.
• Pass a hearing test.
• Work on rotating shifts as assigned, including weekends, nightshift and holidays.
• Establish and maintain cooperative and effective working relationships with team members, the public, and agency partners.
• Work in a team atmosphere in accordance to established team rules.
• Must be a least 18 years of age; must have a High School diploma or equivalency; pass a hearing test; pass oral interview and background investigation; demonstrate proficiency of keyboarding 40 wpm; knowledge and practical application of the function of the personal computer; familiar with computer software programs and applications; functional understanding and previous exposure to modern office equipment and machines; successful completion of psychological examination as determined by the Sheriff; ability to read write and fully comprehend the English language.
• Maintains acceptable communications performance standards in accordance with established evaluation standards.
• Possession of a valid Montana Driver’s License.
• Maintain current CJIN/NCIC certification (as condition of employment).
• Maintain EMD and First Aid/CPR certification.
• Complete and pass the Public Safety Communicator Basic MLEA course within one year of employment.

Responsibilities

• Responds to incoming telephone and text emergency/non-emergency incidents in an accurate, efficient, and professional manner; prioritizes calls and dispatches appropriate first responder units by radio, page, or telephone; provides emergency medical dispatch instructions over the phone for medical incidents.
• Fields requests for emergency services and quickly obtains as much accurate information from the caller as possible; takes appropriate action to assure successful completion of the requested or required service.
• Assists the public by providing a variety of information.
• Operates telephone system, radio system and computer aided dispatch systems.
• Scans, updates, and modifies a variety of court orders, warrants, reports and other official paperwork within several computer programs and data bases; warrant validations.
• Operates computers, related computer equipment and related data base to input and retrieve data; review, post and purge files and records for processing according to policy and procedure.
• Obtains and disseminates confidential law enforcement/criminal records for authorized deputies, officers, court officials, and agencies.
• Provides appropriate referrals and assistance to the public and other agencies; accumulates and distributes records and reports in accordance with 911 Center policy.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED