911 Dispatcher Full-Time

Green County•Monroe, WI

2d•Onsite

About The Position

Full-time 911 Dispatcher position responsible for answering emergency and non-emergency calls for law enforcement, fire, and emergency medical services county-wide. Dispatchers determine the nature and location of emergencies, prioritize, and dispatch appropriate agencies according to established policies and procedures. They provide detailed call information to responding units, maintain status and awareness of all unit locations, and keep a log of all information. Additionally, dispatchers assist the public in the Sheriff's Office lobby, perform inquiries and criminal history checks through NCIC and NCJIS systems, collect statistical data for reports, and update and ensure the accuracy of the database. They operate the TIME System and other databases, enter, clear, maintain, and validate agency warrants, coordinate efforts with other agencies, and maintain statistics on warrants and extraditions. This role requires availability to work nights, weekends, and holidays, with 12-hour shifts. A 12-week training period is mandatory.

Requirements

Minimum 20 years of age
U.S. citizen
No felony or domestic crime convictions
High school diploma or equivalent
Self-motivated
Detail oriented
Ability to work independently
Basic office, computer, and written skills
Ability to promptly verbally communicate accurate information in stressful situations
Completion of an on-the-job training program and related recertification requirements upon employment
Successful applicants may be required to complete a written test, oral interview, background investigation (these may be waived if currently employed and performing the described related duties).

Responsibilities

Answering emergency and non-emergency calls for law enforcement, fire, and emergency medical services county-wide.
Determining the nature and location of emergencies, prioritizing, and dispatching appropriate agencies.
Providing detailed call information to responding units.
Maintaining status and awareness of all unit locations.
Maintaining a log of all aforementioned information.
Assisting the public in the lobby of the Sheriff’s Office.
Performing inquiries and criminal history checks for law enforcement county-wide through NCIC and NCJIS systems.
Collecting statistical data for reports.
Updating and ensuring the accuracy of the database.
Operating the TIME System and other databases.
Entering, clearing, maintaining, and validating agency warrants.
Coordinating efforts with other agencies.
Maintaining statistics on warrants and extraditions.