911 Consolidated Dispatch Center Director

Charleston County Government•Sc 29456, SC

8d•Hybrid

About The Position

Charleston County is seeking a visionary, collaborative, and experienced public safety leader to serve as the 911 Consolidated Dispatch Center Director. This executive leadership role oversees the Charleston County Consolidated Emergency Communications Center (CCCECC), providing strategic direction for one of the region's most critical public safety operations. As the chief executive of the Consolidated Dispatch Center, you will lead a dedicated team responsible for delivering reliable, efficient, and innovative emergency communications services to the community. This position offers the opportunity to shape the future of Next Generation 911 (NG911), strengthen regional partnerships, guide technology modernization, and develop a high-performing workforce committed to exceptional service. If you are an accomplished leader who thrives in a fast-paced environment and is passionate about public safety, emergency communications, and organizational excellence, we encourage you to apply.

Requirements

Executive leadership in public safety communications
Strong strategic planning and organizational management skills
Exceptional decision-making under pressure
Experience leading multidisciplinary teams
Outstanding communication and relationship-building abilities
Financial and budget management expertise
Knowledge of emergency communications technologies and emerging industry trends
Commitment to ethical leadership, transparency, and public service
Bachelor's Degree in Public Administration, Emergency Management, Criminal Justice, Business Administration, Communications, Information Systems, or a related field.
Ten (10) years or more of progressively responsible Public Safety Communications experience.
Five (5) years of executive leadership experience.
Ability to maintain all required certifications and professional credentials.
Proficiency with Microsoft 365.
Valid South Carolina driver's license, or the ability to obtain one within three months of hire.
Successful completion of a background investigation, drug screening, and any required security clearances.

Nice To Haves

Graduate degree preferred.
Professional certifications such as: Emergency Number Professional (ENP), Certified Public Safety Executive (CPE), APCO Registered Public-Safety Leader (RPL).
FEMA Incident Command System certifications: ICS 100, ICS 200, ICS 300, ICS 400, ICS 700, ICS 800.

Responsibilities

Provide strategic leadership and direction for all operations of the Consolidated Emergency Communications Center.
Establish organizational goals, performance measures, and operational priorities.
Develop and implement policies, procedures, and long-range strategic initiatives.
Serve as the primary liaison to the Charleston County Consolidated Emergency Communications Center Board of Directors.
Present operational updates and strategic recommendations at Board meetings.
Ensure implementation of Board-approved policies and strategic priorities.
Direct all emergency and non-emergency communications operations.
Ensure compliance with applicable federal, state, and industry regulations and standards.
Lead quality assurance and continuous improvement initiatives.
Oversee critical public safety technologies, including: Computer-Aided Dispatch (CAD), Next Generation 911 (NG911), Geographic Information Systems (GIS), Radio communications and interoperability, Cybersecurity coordination.
Lead technology modernization projects and capital improvement initiatives.
Develop and manage operating and capital budgets.
Oversee procurement, grants, contracts, and fiscal accountability.
Ensure responsible stewardship of public resources.
Serve as a key public safety executive during Emergency Operations Center (EOC) activations and disaster response.
Coordinate emergency communications support during major incidents and hazardous weather events.
Recruit, develop, mentor, and retain a highly skilled workforce.
Promote employee engagement, wellness, succession planning, and leadership development.
Foster a culture of accountability, collaboration, innovation, and continuous improvement.