911 Communications Sergeant

Dodge County • Juneau, WI

3d • Onsite

About The Position

This is a Full Time, Non-Exempt position with a starting wage range of $35.26/hr. - $38.85/hr. The position is open until filled with an application deadline of September 30, 2026. A Cover Letter and Resume must be submitted with the application. The work hours are 6:00pm to 6:00am, involving 12-hour shifts and 84 hours per pay period. This position has every other Friday, Saturday, and Sunday off, and requires working holidays and weekends.

Requirements

• Ability to use GPS and GIS data relating to county landmarks, roads, and businesses.
• Ability to learn other agencies working in conjunction with 911 system.
• Knowledge of Computer Aided Dispatch (CAD) system functions, call types, and codes; knowledge of proper call entry for service Law Enforcement and Fire sides of dispatch system.
• Knowledge of County Paging system for Fire/EMS services and resources available for various agencies served by the County.
• Ability to think and act quickly, accurately, and calmly in emergency/stressful situations and handle traumatic details/information related to service calls.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
• Knowledge of management and supervisory practices & principles, including the ability to make final employment recommendations, preparing performance evaluations, managing time off, and maintaining personnel records.
• Ability to adapt and take control of situations, dictating subordinate activities in a responsible manner.
• Ability to instruct and train in methods and procedures.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Knowledge of computer software including word processing, spreadsheet, and database applications consistent for this position.
• Ability to perform mathematical calculations required of this position.
• Ability to communicate clearly, concisely, and effectively in English in both written and verbal form.
• Skill in researching and understanding complex written materials.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
• Ability to handle sensitive interpersonal situations calmly and tactfully.
• Ability to maintain confidentiality and professionalism at all times.
• Ability to maintain effective working relationships with individuals within and outside the organization.
• Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of Open Records laws and other applicable state and federal statutes and regulations.
• The employee must have the ability to testify in court as a credible and trustworthy witness.

Responsibilities

• Provides leadership in attracting, retaining, and developing an engaged workforce in the delivery of superior services to County residents and businesses.
• Directs employee work and assignments, trains, evaluates work, and provides feedback for performance evaluations.
• Coordinates and monitors work schedules for division staff.
• Assists in allocating personnel and reviewing communications coverage.
• Approves leave time and monitors training schedules.
• Monitors use of holiday, vacation and/or sick leave, and switching of shifts.
• Monitors training requirements of staff members for completion.
• Participates in the recruitment/promotional, discipline, internal investigations, and discharge processes as required.
• Ensures that policies, procedures, and employee training is in compliance with established mandates for all personnel within the areas of responsibility.
• Coordinates the Field Training Program for new hires.
• Analyzes data collected from call reviews, processes and evaluates the data, and makes recommendations to upper management regarding training issues and needs for improvement.
• Evaluates, recommends, and monitors policies and procedures necessary to maintain best practices, and ensures continual compliance.
• Maintains contact with other Public Safety Agencies to determine their needs of service and effectiveness of policy implementation.
• Addresses public needs in the absence of the Lieutenant.
• Reports complaints regarding the Communications Center to the Lieutenant.
• Provides technical consultation to staff/users; participates in ongoing information and training sessions with agencies.
• Conducts all duties of 911 Communications Officer.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed