911 Communications Officer

Prosper, Town of • Tx 75078, TX

2d • Onsite

About The Position

The Town of Prosper is currently seeking a qualified and dedicated individual for the position of Emergency Communications Officer (911-Dispatch). This position performs under the direct supervision of the Communications Supervisor, responds to emergency and non-emergency calls, and dispatches needed services or directs calls to appropriate individual(s). This position requires on-site presence and is not eligible for remote or work-from-home arrangements.

Requirements

• High School Diploma or equivalent.
• Must obtain Texas Law Enforcement Dispatch Certification within six (6) months from date of employment.
• Must obtain Emergency Medical Dispatch, TCIC/NCIC, Positron 9-1-1 equipment, and TDD (Telecommunications Device for the Deaf) certifications.
• Must pass a pre-employment drug screening and/or post-offer hearing exam, psychological test, pass written comprehension/ suitability test, and pass background investigation and MVR check.
• The hiring process will also include a series of interviews, which must be successfully completed.
• May be required to possess State of Texas Driver’s License.
• Must be able to pass 9-1-1 Communications Officer Skills and Ability Assessment.

Nice To Haves

• Data entry or customer service representative experience preferred.
• Preference may be given to applicants with current certifications.
• Preference for prior communications/dispatch experience within a public safety organization.

Responsibilities

• Responds to emergency and non-emergency calls.
• Dispatches needed services or directs calls to appropriate individual(s).

Benefits

• Retirement Benefits (TMRS), 2-to-1 Match
• Medical, Dental, and Vision Benefits Effective Within the First 35 days of Employment
• Tuition Reimbursement
• Wellness Benefits
• Training & Continuing Education Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED