9-1-1/Public Safety GIS Systems Analyst

Lancaster County•Manheim, PA

4d•Onsite

About The Position

The 9-1-1/Public Safety GIS Systems Analyst plays a key role in supporting our 9-1-1 CAD and integrated emergency response system(s). This position will involve the management, analysis, and integration of spatial and public safety data, as well as the development and enhancement of an enterprise-level public safety GIS framework. The ideal candidate will help integrate multiple GIS platforms into a cohesive system that improves operational efficiency and enhances decision-making capabilities in public safety operations.

Requirements

Bachelor’s degree in Geographic Information Systems (GIS), Geography, Public Safety, or a related field, or equivalent experience and three (3) years of experience administering CAD GIS or other enterprise-level public safety GIS systems (situational awareness platforms, mass alerting platforms, or other early warning systems)
Associate’s degree in Geographic Information Systems (GIS), Geography, Public Safety, or a related field, or equivalent experience and five (5) years of experience administering CAD GIS or other enterprise-level public safety GIS systems (situational awareness platforms, mass alerting platforms, or other early warning systems)
Familiarity with public safety data standards (e.g., NENA, ANI/ALI data).
Proficiency in GIS software, including Esri ArcGIS (ArcMap, ArcPro), Quantum GIS (QGIS), and other common GIS tools.
Strong understanding of GIS integration techniques, database management, and enterprise GIS architecture.
Knowledge of public safety systems, such as Computer-Aided Dispatch (CAD), Records Management Systems (RMS), and Automatic Vehicle Location (AVL) Systems.
Excellent analytical, organizational, and problem-solving skills.
Ability to work well under pressure and handle time-sensitive tasks effectively.
Strong communication and interpersonal skills to collaborate across teams and with stakeholders.
Must possess a valid Pennsylvania Class “C” operator’s license.
Must complete FEMA courses: IS-100, IS-103, IS-200, IS-700, IS-800, IS-922.A, ICS-300, ICS-400 within two (2) years of hire.
Must complete PA State Police Background Check and applicable CJIS Training.
Must consent and pass a drug screening.

Nice To Haves

GIS certification(s), such as Esri Technical Certification or QGIS certifications preferred.
Certification in ARC/GIS I and II is preferred or must be achieved within two (2) years of hire.

Responsibilities

Lead efforts to develop and enhance the enterprise-level GIS framework for 9-1-1/public safety applications.
Serve as primary contact and support for all 9-1-1/Public Safety GIS software and functions.
Design and implement GIS architectures that support seamless data integration, accessibility, and scalability across the 9-1-1 and public safety ecosystem.
Collaborate with County IT teams and external public safety partners to ensure the GIS framework meets current and future operational needs.
Collect, maintain, and update GIS data critical to 9-1-1 emergency response operations, including streets, addresses, infrastructure, and public safety assets.
Ensure GIS datasets are accurate, consistent, and up to date to support day-to-day operations and emergency response planning.
Conduct spatial analysis to identify patterns, optimize resource allocation, and improve emergency response capabilities.
Generate and provide reports, maps, and visualizations for decision-makers, emergency responders, and public safety personnel.
Create, edit, and update maps for emergency response, incident management, and strategic planning purposes.
Develop intuitive visualizations that effectively communicate complex geographic data to both technical and non-technical users.
Integrate all public safety GIS platforms (e.g., CAD, RMS, AVL, County IT GIS libraries, 9-1-1 CAD, WebEOC platforms, Geolynx, GeoComm) into the enterprise-level GIS framework to ensure smooth interoperability and real-time data sharing.
Work with external vendors and stakeholders to ensure the successful integration of GIS data with public safety technologies and platforms.
Provide GIS technical support and troubleshooting assistance to 9-1-1 dispatchers, emergency responders, and other public safety personnel.
Resolve GIS-related issues efficiently, ensuring minimal disruption to critical operations during emergency events.
Develop and maintain comprehensive documentation on GIS processes, data standards, and workflows for public safety personnel.
Conduct training sessions for 9-1-1 staff, emergency management personnel, and stakeholders on GIS tools and technologies, with an emphasis on the integrated public safety GIS framework.