5th Gen CSE DR/EI Process Focal

RTX • East Hartford, CT

3d • Onsite

About The Position

The 5th Generation Customer Support Engineering (CSE) organization supports the F119 and F135 propulsion systems powering the USAF’s F-22 and F-35 fleets. It provides engineering sustainment, technical investigation support, and fleet performance analysis to ensure mission readiness for the U.S. Air Force and international partners.

The Customer Support Engineer will serve as the Engineering Investigation (EI) / Deficiency Report (DR) Process Focal Lead, enabling consistent, timely, and compliant execution of CSE-owned DRs and EIs across both programs. The role works closely with Integrated Product Teams (IPTs), the Joint Program Office (JPO), MCSS, program offices, and broader engineering organizations. It is suited to someone interested in structured process ownership, cross-functional coordination, and technical governance.

The role offers exposure to structured engineering investigations, DR/EI processes, root cause methodologies, fleet performance trends, customer-facing investigation deliverables, and sustainment program requirements. Professional development opportunities include company-paid training, technical development, certifications, mentorship, and opportunities to lead cross-functional investigations, process improvements, and governance reviews. The position is onsite in East Hartford, Connecticut, and requires U.S. citizenship because only U.S. citizens are authorized to access information under the program or contract. No security clearance is required.

Requirements

• Bachelor’s degree in Engineering and 8 or more years of relevant experience in customer support engineering, investigations, systems engineering, sustainment, or a similar area; alternatively, an advanced degree and 5 or more years of relevant experience.
• Experience with root cause analysis, technical investigations, or structured engineering documentation.
• U.S. citizenship is required because only U.S. citizens are authorized to access information under this program or contract.
• Strong analytical, problem-solving, and communication skills, including the ability to clearly synthesize technical data.
• Ability to influence across teams and drive consistency without direct authority.
• Strong organizational and project management skills, including the ability to manage multiple investigations simultaneously.
• Ability to communicate effectively and collaborate with external customers such as the USAF and JPO.
• Ability to interpret and apply process requirements, internal procedures, and contractual obligations.

Nice To Haves

• Prior experience executing or supporting Engineering Investigations, Deficiency Reports, or similar structured investigations.
• Familiarity with F119/F135 military engine sustainment environments.
• Experience with gate review processes, technical report quality reviews, or process adherence monitoring.
• Experience developing or improving Standard Work or engineering documentation.
• Experience with Fault Tree Analysis or other structured investigative tools.
• JCL2 experience or qualification.

Responsibilities

• Serve as the primary point of contact for CSE-owned Engineering Investigations and Reliability- or Quality-related Deficiency Reports across the F119 and F135 programs.
• Coordinate with internal and external stakeholders to ensure compliance with EI/DR contractual requirements, processes, and program expectations.
• Schedule and organize EI/DR gate reviews and maintain timelines for reviews and final report deliveries.
• Support program contract negotiations and planning related to DR/EI execution.
• Review gate review packages and final reports for best practices, quality standards, and technical clarity.
• Guide CSE engineers on DR/EI execution, process interpretation, requirements, and investigation best practices.
• Develop, maintain, and optimize EI/DR Standard Work and work instructions; support Discipline Chief governance and periodic updates.
• Provide DR/EI metrics and performance summaries as required by program leadership.
• Promote consistent process execution and best practices across both programs and the broader MCSS organization.
• Facilitate lessons-learned sharing and continuous improvement of the EI/DR process.
• Collaborate with IPTs, MCSS, JPO/USAF customers, quality engineering, and program offices, and participate in technical reviews, multidisciplinary investigations, and program-level forums.

Benefits

• Company-paid training, technical development, and certifications.
• Mentorship from senior engineers, Discipline Chiefs, and program leadership.
• Medical, dental, and vision insurance.
• Life insurance and short-term and long-term disability.
• 401(k) match.
• Flexible spending accounts.
• Flexible work schedules.
• Employee assistance program.
• Employee Scholar Program.
• Parental leave.
• Paid time off and holidays.
• Potential eligibility for annual short-term and/or long-term incentive compensation, depending on position level and collective-bargaining coverage; payments are not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior