5th Gen CSE DR/EI Process Focal

RTX • East Hartford, CT

1d • $107,500 - $204,500 • Onsite

About The Position

The 5th Generation Customer Support Engineering (CSE) organization supports the F119 and F135 propulsion systems powering the U.S. Air Force’s F-22 and F-35 fleets. It provides engineering sustainment, technical investigation support, and fleet performance analysis to help ensure mission readiness for U.S. and international partners.

The Customer Support Engineer will serve as the Engineering Investigation (EI) / Deficiency Report (DR) Process Focal Lead. The role supports consistent, timely, and compliant execution of CSE-owned DRs and EIs across both programs, working with Integrated Product Teams (IPTs), the Joint Program Office (JPO), MCSS, program offices, and wider engineering organizations. It focuses on process ownership, cross-functional coordination, and technical governance.

The position is onsite in East Hartford, Connecticut. U.S. citizenship is required because only U.S. citizens may access information under the program or contract. No security clearance is required. The salary range is $107,500–$204,500. Eligible benefits may include medical, dental, vision, life and disability insurance, a 401(k) match, flexible spending accounts, flexible work schedules, an employee assistance program, the Employee Scholar Program, parental leave, paid time off, and holidays. Applicants may also be eligible for annual short- or long-term incentive compensation, subject to program and other conditions.

Requirements

• Bachelor’s degree in Engineering with at least 8 years of relevant experience in customer support engineering, investigations, systems engineering, sustainment, or a similar area, including experience with root cause analysis, technical investigations, or structured engineering documentation; alternatively, an advanced degree with at least 5 years of the aforementioned relevant experience.
• U.S. citizenship is required.

Nice To Haves

• Prior experience executing or supporting Engineering Investigations, Deficiency Reports, or similar structured investigations.
• Familiarity with F119/F135 military engine sustainment environments.
• Experience with gate review processes, technical report quality reviews, or process adherence monitoring.
• Experience developing or improving Standard Work or engineering documentation.
• Strong analytical, problem-solving, and communication skills, including the ability to clearly synthesize technical data.
• Ability to influence across teams and drive consistency without direct authority.
• Experience with Fault Tree Analysis or other structured investigative tools.
• JCL2 experience or qualification.
• Strong organizational and project management skills, including the ability to manage multiple investigations simultaneously.
• Effective communication skills and demonstrated ability to collaborate with external customers such as the USAF and JPO.
• Ability to interpret and apply process requirements, internal procedures, and contractual obligations.

Responsibilities

• Serve as the primary point of contact for CSE-owned Engineering Investigations and Reliability- or Quality-related Deficiency Reports across the F119 and F135 programs.
• Coordinate with internal and external stakeholders to ensure compliance with EI/DR contractual requirements, processes, and program expectations.
• Schedule and organize EI/DR gate reviews and maintain timelines for gate reviews and final report deliveries.
• Support contract negotiations and planning activities related to DR/EI execution.
• Review gate review packages and final reports for best practices, quality standards, and technical clarity.
• Guide CSE engineers in DR/EI execution, including process interpretation, requirements, and investigation best practices.
• Develop, maintain, and optimize EI/DR Standard Work and work instructions; support Discipline Chief governance and periodic updates.
• Provide DR/EI metrics and performance summaries as required by program leadership.
• Promote consistent process execution and best practices across both programs and the broader MCSS organization.
• Facilitate lessons-learned sharing and continuous improvement of the EI/DR process.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays
• Annual short-term and/or long-term incentive compensation programs may be available, subject to eligibility and other conditions.
• Company-paid training, technical development, and certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Senior