50/50 Game Day Supervisor

Lansdowne Stadium Limited•Ottawa, ON

1d•Onsite

About The Position

Reporting to the OSEG Foundation team, the 50/50 Game Day Supervisor is responsible for overseeing the operations and execution of 50/50 raffle draws during events at TD Place. This role leads and supports a team of 50/50 Sellers, including training, scheduling, and performance management, while ensuring all sales activities meet targets and deliver a strong fan experience. The position manages game day logistics, including setup, reporting, and prize fulfillment, troubleshoots technical issues, and serves as a liaison with Alcohol and Gaming Commission of Ontario (AGCO), ensuring compliance and smooth event execution.

Requirements

Excellent communication and engaging customer service skills.
Ability to meet the physical requirements of the position including standing/walking/climbing stairs and moving equipment for extended periods of time.
Experience managing staff.
Strong leadership qualities and interpersonal skills.
Background or experience in retail sales.
Strong ability to problem solve and think on your feet.
Ability to use technology and adapt to new tech features.
Excels working in a large crowd with limited supervision.
Organized and detail-oriented.
Professional appearance and positive attitude.
Must be at least 18 years of age.
Ability to work evenings, weekends and holidays (as required).
Able to provide a clear Criminal Records Check.

Nice To Haves

Bilingualism (English & French) is considered an asset.

Responsibilities

Oversee all aspects of 50/50 campaign execution on event days.
Lead, schedule, and support 50/50 Sellers, including training and performance management.
Drive sales results through team motivation and direct selling.
Manage game day logistics, including setup/teardown, draws, and reporting.
Troubleshoot raffle systems and POS issues.
Complete winner documentation and post-event reporting.
Enhance fan experience through engaging, customer-focused interactions.
Act as liaison with Alcohol and Gaming Commission of Ontario (AGCO).
Exercise sound judgement in resolving customer issues.
Work independently while contributing to a team-focused environment.