401k Support Associate

INTRUST Bank Careers•Wichita, KS

1d•Onsite

About The Position

At INTRUST Bank, People Come First. Guided by strong character qualities—such as respect, compassion, humility, positivity, and initiative—we work to support one another, serve our customers, and strengthen our communities. Here, your career matters. You’ll find an environment where you’re encouraged to grow, empowered to lead at any level, and supported as you build a meaningful career with a trusted organization. Job Summary: Responsible for assimilating and recording participant requests and answering questions. Performs back up support for NestEggU Recordkeeping. Provides this support in a prompt, courteous, accurate and timely manner to ensure participant satisfaction and manage risk. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.

Requirements

Must be proficient in the use of Microsoft applications, i.e., Word, Excel, Outlook, etc.
Must have excellent oral and written communication skills in addition to organizational and analytical skills.
Must be detail oriented and have strong problem-solving skills.

Nice To Haves

Call center experience is preferred.

Responsibilities

Respond to all telephone and electronic participant inquiries and execute accurately in a fast-paced environment.
Required to make independent decisions in resolving participant issues; may occasionally escalate problems and complaints and execute appropriate follow-up.
Provide clear and concise documentation of inquiries and subsequent resolutions.
Assist in initiatives to support the Plan Administration Group of INTRUST Retirement.
Additional responsibilities include, but are not limited to, assistance with Recordkeeping Administration and supporting Recordkeeping staff.