Mercer Wise 401(k) Operations Analyst

Mercer•Philadelphia, PA

3d•$54,000 - $108,000•Hybrid

About The Position

Mercer is seeking a talented 401(k) Operations Analyst to join the Mercer Wise team. This role, based in any U.S. Mercer office, is a hybrid position requiring at least three days a week in the office. The team operates as a fully delegated fiduciary for clients' corporate 401(k) plans, with team members possessing 3-8 years of tenure and 5-25 years of industry experience. The analyst will report to the Director of Operations & Implementation and serve as the day-to-day client contact for their assigned book of business.

Requirements

A minimum of two years of experience in 401(k) administration and a bachelor’s degree in business, accounting or finance OR a minimum of five years of experience in 401(k) administration in operations or call center.
Good communication skills.
Proficiency in Microsoft Office, especially Microsoft Excel.

Nice To Haves

Previous experience with 401(k) record keeping of at least five years.
Familiarity with Defined Contribution Plans, including annual testing and reporting.
Strong organizational skills, clear and effective communication, both written and oral; ability to multi-task.
QKA Designation.

Responsibilities

Manage daily client inquiries, ensuring payrolls are processed and funded timely.
Provide operational support and efficiencies for client implementations and client service, adhering to procedures.
Review and improve procedures for greater efficiency.
Research and resolve inquiries and issues within designated Mercer standards.
Assist clients with reviewing communications and legal notices.
Work with clients on the administration of the plans' annual testing and reporting, including Form 5500.
Utilize MS Office products, including Excel, Word, and PowerPoint, on a regular basis.