3rd Party Debt Collector - Uncapped Monthly Commissions

Capital Management Services•Buffalo, NY

6d•$16 - $24•Onsite

About The Position

Capital Management Services is seeking motivated and driven Debt Collectors to join our growing team. In this role, you will work directly with customers to resolve past due accounts by identifying payment solutions that support their financial well-being while maintaining compliance with all local, state, and federal regulations. As a third-party debt collector, representatives are responsible for handling outbound and inbound collection calls, negotiating payment arrangements, reviewing account details with consumers, documenting collection activity, and maintaining professionalism while working toward individual and team performance goals. Collectors must effectively manage call volume, follow FDCPA guidelines, and maintain compliance standards on every interaction. With more than 20 years of stability in the Buffalo area, CMS has built a reputation as a company designed by collectors, for collectors. We provide the tools, support, and compensation structure that allow motivated employees to succeed and grow. Paid training for this position begins June 15th. This is a full-time opportunity with schedules consisting of a combination of morning and afternoon shifts.

Requirements

Strong communication skills
Professionalism
Negotiation skills
Drive to succeed in a performance-based environment
Ability to pass a 7-year background check and drug screen

Nice To Haves

Prior collections experience
Prior customer service experience
Prior sales experience
Prior call center experience

Responsibilities

Handling outbound and inbound collection calls
Negotiating payment arrangements
Reviewing account details with consumers
Documenting collection activity
Maintaining professionalism while working toward individual and team performance goals
Effectively managing call volume
Following FDCPA guidelines
Maintaining compliance standards on every interaction