Remote - 3rd Party Collections Rep.

CrossCheck, Inc.• US,

4d•$0 - $17•Remote

About The Position

Optio Solutions, LLC is seeking an experienced 3rd Party Collections Representative to join our remote team. The ideal candidate has prior third-party collection experience, strong communication and negotiation skills, and the ability to work independently in a performance-driven remote environment. This is a fully remote position. Successful employees must be able to maintain productivity, reliability, and performance while working independently from home. If you have at least one year of third-party debt collection experience and are looking for an opportunity with competitive pay and monthly bonus potential, we encourage you to apply.

Requirements

Minimum of 1 year of third-party debt collection experience required.
Strong verbal and written communication skills.
Proven ability to negotiate payment arrangements and work toward account resolution.
Strong listening, problem-solving, and customer service skills.
Ability to handle sensitive and confidential information appropriately.
Strong attention to detail and accurate documentation skills.
Comfortable working in multiple computer systems simultaneously.
Ability to work independently and remain focused in a remote environment.

Responsibilities

Contact consumers regarding past-due accounts.
Clearly explain account information, payment options, and available resolution opportunities.
Negotiate payment arrangements and settlements within client and company guidelines.
Respond to consumer questions, concerns, and objections professionally and effectively.
Accurately document collection activity and consumer communications.
Follow company policies, collection procedures, and applicable laws and regulations.
Meet individual and team performance expectations.
Protect confidential consumer and account information.
Maintain consistent productivity, attendance, and professionalism while working remotely.