3P Operations Specialist

Electrolux•Charlotte, NC

1d•Hybrid

About The Position

Join us to create change and have an impact in homes around the world. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. This position will be based in the Charlotte, NC HQ; hybrid work policy model. The Direct-to-Consumer (D2C) team is experiencing rapid growth, and we are looking for a Third-Party (3P) Operations Specialist to help scale and optimize operational processes that support our expanding network of 3P selling partners. This role combines operational execution, process improvement, and cross-functional collaboration to ensure seamless order management and fulfillment. The ideal candidate is a proactive problem solver with strong analytical skills, a customer-focused mindset, and the ability to manage competing priorities in a fast-paced environment. You will partner closely with Sales, IT, Customer Service, and Logistics teams to improve operational performance, support new partner onboarding, and drive continuous improvement initiatives that enable future growth.

Requirements

High School Diploma
2+ years of experience in operations, supply chain, order management, e-commerce, or a related field.
Experience working with ERP systems, preferably SAP.
Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Office applications.
Proven ability to analyze data, identify process improvements, and manage multiple priorities in a fast-paced environment.

Responsibilities

Manage day-to-day operational activities for orders received through 3P selling partners, ensuring orders are processed accurately and efficiently.
Monitor operational reports, partner portals, and order workflows to identify and resolve execution issues.
Analyze order acceptance and fulfillment performance, identifying trends, root causes, and opportunities for process improvement.
Develop and implement corrective actions that improve operational efficiency and reduce manual intervention.
Track and report channel performance metrics, recommending actions to enhance operational results.
Partner with the D2C Sales team and support the onboarding of new 3P partners by establishing scalable operational processes.
Collaborate with cross-functional teams, including IT, Customer Service, Logistics, and Final Mile operations, to resolve operational challenges and support business objectives.
Support strategic operational projects and change management initiatives that build long-term capabilities across the D2C business.