340B Director, Client Success

Pillr Health•Boca Raton, FL

3d•Remote

About The Position

The 340B Director, Client Success directs and oversees the activities ensuring clients effectively leverage Pillr Health’s products and services to achieve their business objectives. This role is responsible for developing strategies and processes that ensure client satisfaction throughout all phases of the client lifecycle, facilitates long-term relationships, and promotes client retention. The 340B Director, Client Success monitors and improves training and onboarding processes to ensure smooth product adoption and client collaboration. Utilizes data insights and feedback mechanisms to identify and understand clients’ needs and challenges. Establish collaborative relationships with Sales, Product Development and other cross-functional areas to support client’s needs.

Requirements

Bachelor’s degree in business, healthcare, operations, or a related field (master’s degree preferred).
5+ years of experience in client relationship management, account strategy, or client management in a software delivery model.
Proven ability to manage enterprise clients and deliver business outcomes through technology.
Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc.
Ability to manage and lead effectively during times of organizational change and transformation.
Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals.
Excellent communication, presentation, and negotiation skills.
Experience with CRM and analytics tools (e.g., Salesforce).

Nice To Haves

340B ACE certification.
2+ years of organizational leadership experience.
Pharmacy experience preferred.
Skilled in data reporting and interpretation.
Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle.
Willingness and ability to travel for client meetings.
U.S. citizenship and compliance with hospital credentialing standards.

Responsibilities

Develop deep relationships with key stakeholders to understand their business objectives, challenges, and program success requirements.
Deliver measurable business value. Regularly review performance metrics with clients and recommend strategies to optimize program outcomes.
Identify opportunities for account expansion through upselling and cross-selling. Lead renewal strategies and negotiations to ensure long-term partnerships.
Champion the voice of the client internally, influencing product development, service enhancements, and strategic initiatives.
Deliver regular business reviews and strategic updates to client executives, highlighting achievements, insights, and future opportunities.
Collaborate with support teams to ensure seamless delivery and continuous improvement of client experiences. Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. Identify and develop future organizational talent.