Director, Client Success

Ipsos • Culver City, CA

4d • $100,000 - $115,000 • Onsite

About The Position

Ipsos is seeking a driven Director, Client Success with functional expertise and technical knowledge to lead in the execution and coordination of technical projects for the Communities and Custom Panel team.

Requirements

• 6+ years of marketing research operations experience with a focus on project management and Client Success.
• Proven ability to pinpoint issues (ex: quality control, timeline slippage, scope) and manage workload with conflicting priorities
• Process management and improvement experience
• Proven expertise with standard research deliverable outputs (ex: data tables, toplines, report decks, cross-tabulation tools)
• Proven expertise with standard research inputs (ex: questionnaire design, coding specs & tab plans, sample plan & quotas)

Responsibilities

• Leading client communications around all project and status updates including timelines for launch, recruitment updates, completes, etc
• Owning development of all client facing documentation and updating of SOPs
• Manage project financials from end-to-end, including generating order forms, tracking budget allocations, updating internal quoting systems, and the invoicing.
• Oversee recruitment strategy, liaising with external vendors to source quotes for specialized/niche audiences and scaling recurring participant needs.
• Lead cross-functional operational alignment, constructing agendas and driving weekly status meetings across client teams, internal operations, and specialized technical/dashboard partners.
• Maintain operational integrity by managing project decision logs, updating canonical documentation, and refining standard operating procedures (SOPs) for evolving client workflows.
• Responsible for finding and recommending operational solutions and/or cost-saving opportunities to address specific client objectives
• Have strong written and oral communication skills, able to effectively articulate project details, issues and resolutions with clients and internal stakeholders at all levels in the organization
• Showcase proactive tendencies, continuously looking for ways to add and create value
• Display critical thinking and analytic skills
• Possess high attention to detail, thrive in a fast-paced environment and be inquisitive

Benefits

• Career Development
• generous PTO
• healthcare plans
• wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed