311 Assistant Training Associate

City of New York • New York City, NY

1d • Onsite

About The Position

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. The successful candidate will serve as an Assistant Training Associate reporting to the 311 Customer Service Center.

Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above.
• Education and/or experience which is equivalent to the above.

Nice To Haves

• Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration.

Responsibilities

• Assist in community-related liaison functions between 311 and other city agencies.
• Assist in research and analysis to support preparation and development of instructional materials and business communications to optimize customer interactions, community support, communications campaigns, and other public services across multiple contact channels.
• Facilitate training activities, customer-focused community programs and services, and citywide public health initiatives.
• Conduct meetings and presentations; and provide administrative support for community-focused initiatives, equitable service delivery and quality service across channels as well as liaison functions and continuous improvement efforts.
• Perform special projects and initiatives as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED