310T Mobile Service Technician

Ryder Supply Chain Solutions • London, ON

10d • Onsite

About The Position

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions. Ryder is a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada, known for investing in employees and fostering a collaborative team-based culture. The Mobile Service Technician IV position is a full-time, permanent role based in London, ON, with a wage of $38.50/hour, a $1/hour premium for afternoon shifts, and a $1,000 sign-on bonus. This role involves diagnosing problems and performing major and technically difficult repairs and preventive maintenance services on various vehicles using a mobile service truck and tools. The technician will operate primarily off-site, requiring extensive travel and exceptional customer focus. They will interact with customers to resolve repair issues, discuss estimates, and promote Ryder's products and services. The mobile service truck, tools, and inventory must be maintained as per company policy. The MMT may take the assigned mobile service truck home after shifts, securing it and its contents.

Requirements

• Must have minimum tools required to perform their job duties as outlined in Ryder's Maintenance policy 2.02.
• Pass a Ryder drug test and previous employer's for the past 3 years.
• Pass DOT physical.
• Pass Ryder road test.
• Pass a Ryder Background check and Motor vehicle check including Drug and Alcohol verification from previous employers for the last 3 years.
• Must be able to drive Ryder vehicles.
• Ability to understand and adhere to Company policies in all areas.
• Proven hands-on mechanic, customer service, and account management skills.
• Ability to complete repair orders with the Company established systems.
• Demonstrates customer service skills.
• Strong relationship management skills.
• Strong verbal and written communication skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Ability to prioritize workload.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Self-starter and self-sufficient approach.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Detailed oriented with excellent follow-up practices.
• Entrepreneurial spirit.
• H.S. diploma/GED required in general studies.
• Four (4) years or more in advanced mechanical repairs and diagnostics on heavy duty and medium duty equipment.
• SBTIII trained (SBT220).
• Complete all OEM on-line diagnostic scan tool software courses as required by location fleet mix.
• Complete Instructor led OEM courses as required to support location fleet mix.
• Tire & Wheel safety trained (TW220).
• PM qualified (PM230 & PM298).
• Brake Air qualified (BA220 & BA298).
• Must meet qualifications of brake mechanic and inspectors (FMCS 396.25).
• Brake Hydraulic qualified (BH220&BH298) where appropriate.
• A/C recycling & recovery certified (CF609).
• A/C qualified (AC220&AC298).
• HD electrical trained (DR208).
• Valid Driver License CLASS AZ.

Nice To Haves

• Vocational or Technical Certification preferred in Related field.
• Able to take home assigned mobile service truck as applicable and secure vehicle and contents (preferred).

Responsibilities

• Interact with customer, exhibit account management skills to independently facilitate preventative maintenance, repair issue resolution, and discuss new repair estimates with customer.
• Coordinate work schedule as required by customers.
• Road test vehicles to identify cause of complaints for repairs, ensure quality of repair work performed, and deliver customer satisfaction.
• Perform Preventive maintenance (PM) and vehicle repairs responsibilities including but is not limited to: A/C & Heater: Operate the system and recognize if the system is cooling or not (PM related); Perform system checks such as power to compressor, visual inspection of condenser, belt tension, etc; Identify Freon and oil leaks.
• Perform Brakes-Air tasks: Identify components of air brake system; Operate brakes and identify irregular noises, air leaks; Perform simple air system tests; Measure lining thickness; Adjust brakes; Perform air brake sections of P.M.; Measure drums, rotors, cam bushings; Perform brake repairs per BA 298 once trained and qualified.
• Perform Brakes-Hydraulic tasks: Road test for proper operation; Make visual inspections for leaks; Check park brake operation; Check fluid level; Measure lining thickness; Adjust service brakes; Perform brake repairs per BH 298 once trained and qualified; Adjust park brakes.
• Perform Cargo Handling/Transfer, Liftgates tasks: Identify leaks; Operate lift gate; Identify make and model; Add fluid to bring to proper level; Make minor adjustments to lift platform and its controls; Identify basic malfunctions.
• Perform Charging Systems (electrical) tasks: Visually inspect batteries; Clean connections; Check condition of belts; Test batteries; Check alternator mounting and pulley; Replace and adjust belts; Perform basic charging system check.
• Perform Clutch tasks: Lubricate throw-out bearing, linkage, shafts, and cables; Identify proper clutch operation; Identify proper clutch brake operation.
• Perform Cooling Systems tasks: Check and adjust coolant levels; Visually inspect system for leaks; Make minor repairs such as hose replacements, fan shrouds, leaking fittings; Recognize permanent antifreezes and their requirements; Use refractometer; Use pressure tester; Flush and refill systems.
• Perform Cranking System (electrical) tasks: Inspect and test batteries; Visually inspect cables and cranking motor; Clean the battery cables, connections and starter; Replace batteries; Charge and check batteries; Replace or repair defective cables.
• Perform Lighting System and Electrical Accessories tasks: Repair minor wiring problems; Replace bulbs, lenses and simple light assemblies; Repair minor lighting problems; Replace and adjust sealed beams; Install or replace accessories such as heated mirrors, fans, spotlights.
• Perform Drive Axles tasks: Inspect housings for leaks; Change oil and filter, if required, and clean breathers.
• Perform Driveline tasks: Lubricate drive line; Inspect components for wear or damage.
• Perform Gas Engines-All Engines tasks: Check and adjust oil levels; Identify unusual noises, and oil leaks.
• Perform Fuel Systems tasks: Replace and prime fuel filter; Check gas and diesel fuel system components such as fuel lines, pickup tubes, return lines, etc. for proper integrity and condition.
• Perform Preventive Maintenance tasks: Proper lube techniques; Minimal tire inspection; Brake check/applied stroke; Battery check; Under vehicle check/loose components; Initial Fault code identification; All PMs (PM 298) including C supplements to exclude overheads, engine brake overhauls, DPF servicing, clean doser injector, servicing ArvinMeritor unitized hubs, inspect Lece Neville alternator brushes, inspect modulator system for proper operation, inspect/adjust shift selector cable, pop test Isuzu injectors.
• Perform Steering and Non-driven Axles and Alignment tasks: Lubricate grease fittings, check and adjust fluid levels; Check and adjust toe; Check all steering components for wear; Check and adjust trailer axle alignment; Adjust wheel bearings including replacement of wheel seal.
• Perform Suspension-Chassis and Cab tasks: Identify makes and models; Identify normal operation; Identify and repair minor air leaks; Identify malfunctions of basic nature, broken springs, excessive wear on bushings, etc.
• Perform Tire and Wheel Maintenance tasks: Perform air pressure checks; Check tread depth; Identify tires that need to be changed or repaired; Perform tire P.M. checks; Replace tire and wheel assemblies; Mount/dismount and rotate tires; Perform tire/wheel checks/repairs per TW298.
• Perform Vehicle Coupling System (PM) tasks: Lubricate fifth wheel plate and slider mechanism; Operate slider mechanism.
• Utilize key functions of Shop Management System and electronic documentation available.
• Perform work in accordance with all federal/ provincial and corporate compliance guidelines (i.e. safety, DOT).
• Use internal and external maintenance documents.
• Performs other duties as assigned.
• Ensure proper maintenance of all service, safety and environmental records required to meet and/or exceed corporate, federal, state, and local government mandated requirements.
• Accountable for key maintenance measurements established by company policy, related to the inspection and performance of PMs, brakes, tires, wheels, including any maintenance items directly associated with the safety of the customer.
• Act as a mentor for the Mobile Technician II and III level.

Benefits

• 10 days of Paid Time Off upon hire.
• Excellent benefits package after 30 days (Medical, Dental & Vision).
• Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP).
• Employee discount of 15% on Ryder stock.
• A safe, friendly and respectful work environment.
• Recognized by Forbes as one of Canada's Best Employers in 2025.
• $1,000 sign-on bonus (experience-based).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees