2nd Shift Supervisor- Commercial Facilities

City Wide Facility Solutions•Waco, TX

2d•$47,840 - $52,000•Onsite

About The Position

We are seeking a Night Manager to join our Austin team for our north client accounts. The Night Manager is responsible for assisting with the management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and the Independent contractors. The right candidate must be able to review the client contract and confirm that work expectations have been met. The work week is Monday - Friday. The shift typically starts at 5:00 pm and ends at 2:00 am. Availability to provide occasional weekend coverage based on client needs, special projects, emergencies, account restarts, etc. is required. Pay ranges $23.00- $25.00 depending on experience.

Requirements

High school diploma required or equivalent experience in the commercial janitorial services industry.
6 months of related experience in management, coaching, motivating, developing, and leading a team.
Energetic, hard-working, dependable, detail-oriented with a willingness to learn attitude.
Strong planning, organization skills, and attention to detail.
Excellent communication and interpersonal skills.
Must be innovative and strive for continuous process improvement
Be fluent in English/Spanish to communicate with independent contractors
Reliable transportation, Valid TX DL, and current automobile insurance.

Nice To Haves

Building, facilities, janitorial, or similar industry experience a plus!
CRM experience preferred.

Responsibilities

Develop and maintain productive working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
Review the scope of work and ensure quality assurance per account to retain existing business and gain new business.
Communicate with Facilities Solutions Manager (FSM) daily for any issues that need immediate attention, including the nightly recap via email.
Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting service level agreement.
Manage inspections, customer complaint policy, and other operational policies and procedures.
Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
Update CRM at each account with proper documentation
Other duties as necessary.