24-HR Services Respite Worker

Fred Victor Centre • Toronto, ON

8d • CA$0 - CA$29 • Onsite

About The Position

Fred Victor is seeking a 24-Hour Services Respite Worker to join their team. For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Their mission is to improve the health, income, and housing stability of people experiencing poverty and homelessness, with a commitment to ending homelessness one person at a time. The 24-Hour Respite Program specifically provides shelter and support for chronically homeless women, men, couples, and pets who may have difficulty finding shelter elsewhere. This role offers a caring and supportive environment, an opportunity to join a diverse team, and the chance to make a difference, with potential for career growth within the organization.

Requirements

• 2 years’ experience in a shelter setting.
• Direct experience working from a client centered approach with chronically homeless adults who come from a racially and ethnically diverse background, who experience barriers to services due to physical and mental health, substance use, social isolation, abuse, sexual orientation, history in the criminal justice system, recent immigration, or who are transsexual, or have pets in their care.
• Position requires strong written, interpersonal, and oral communication skills; strong assessment, informal counseling, analytical, and group facilitation skills; and a highly developed ability to plan and prioritize work, while remaining adaptable and flexible.
• Possess strong skills in crisis intervention and conflict resolution and be able to have sound problem solving and decision-making skills under pressure and be able to create and implement creative solutions.
• Extensive knowledge of community-based resources for low-income people.
• Ability to network with external agency staff who are on site to meet client needs.
• Ability to work productively within a team setting and independently.
• Must have ability to constructively give and receive feedback.
• Ability and comfort to work in isolation with limited direct day-to-day supervision.
• Well-developed interpersonal skills that will produce effective and productive relationships with the residents, community, external agencies and staff of FVC.
• Strong organizational and administrative skills.
• Highly developed written and oral communication skills.
• Strong understanding of systems that cause and support homelessness, poverty and discrimination.
• Understanding that people living on low income are a resource to resolve community issues and not the cause of the problem.
• Knowledge of after-hours services in the GTA.
• Administrative and organizational skills including literacy in Word, Excel, Outlook, Windows, SMIS and Datasphere.

Nice To Haves

• Experience working with homeless individuals.
• Client Focused and demonstrated ability to follow policies, procedures, and adhere to legislation.
• Excellent communication skills.
• Training in First Aid and Crisis Prevention Intervention.
• Applied computer skills (Microsoft Word, Excel, Outlook etc.)

Responsibilities

• Administrative tasks such as answering the phone, processing client intakes and discharges, and tracking statistical information.
• Record client notes, intake forms, and discharge plans in accordance with Toronto Shelter Standards and Fred Victor’s policies and procedures.
• Support the residents with daily needs.
• Complete routine wellness checks, facility checks, external and internal perimeter checks, and bathroom/washroom checks.
• Complete stats as assigned by the shelter manager.
• Follow up in a timely manner with clients and other team members.
• Clearly communicate with clients and other team members.
• Work with clients who have pets at the shelter with them.
• Work with clients who are living with a partner in the shelter.
• Provide appropriate referrals, information and advocacy to other support services to assist clients to meet the goals outlined in their case plans.
• Develop, facilitate and evaluate weekly Support Groups for shelter residents.
• Use emergency building systems and follow fire procedures.
• Meet monthly with the Shelter Manager for supervision.
• Liaise and support external agency staff while they are onsite delivering support services to clients.
• Communicate and demonstrate appropriate professional boundaries with clients, staff, and community partners and abide by all the Fred Victor Centre’s policies and procedures e.g. Anti-Harassment and Discrimination and the Staff Code of Conduct.
• Crisis intervention and conflict resolution.
• Work in accordance with the Ontario Occupational Health and Safety Act.
• Participate in on-going evaluation, development and review of shelter programs and Policy and Procedures.
• Work on organizational committees and participate in planning special events as negotiated with the Program Manager.
• Other duties as assigned by the Shelter Manager.

Benefits

• Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with premiums 100% paid by the employer
• LTD with premiums 100% paid by employees
• Paid sick leave and float day
• RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation
• Access to employee and family assistance plan
• 4 weeks of vacation to start

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed